BetterSnapTool and MacOS Mojave


#1

Hi,

I downloaded BetterSnapTool, BST in MacOS Mojave public beta and can't get it to run. I can click the application from the Mac App Store but it doesn't open at all.

Are you working on a version that will be compatible with MacOS Mojave?

Thanks.


BetterSnapTool and MacOS Mojave PB3
#2

I would appreciate a reply to this as I can’t use the app that I paid for in the beta of MacOS Mojave. Thank you.


#3

Hi!

Sorry for the delay I just came back from vacation.
In general BetterSnapTool works fine on Mojave, however Mojave is still buggy in some areas (which I have reported to Apple). Please try to follow the tips posted here: BTT doesnt start in macOS 10.14 Mojave they should also work for BST.

However one note: beta software is always buggy. You shouldn't install it on your main working machine and you should definitely not expect every paid app working on a beta version of an operating system. There are many things we developers can not influence.


#4

Hi,

Thanks and welcome back!

I'll give those tips a try. I've installed Mojave on a second partition so I can always revert back to my main partition if something goes wrong. I understand what a beta is and have reported a few things to Apple as well.

Thanks.

Soren


#5

I followed the tips and removed BST from the accessibility panel and re-added it and it opens now.


#6

I just updated to Mojave and now my BST isn't working. I tried doing the solution posted here, but I couldn't find BST in the accessibility panel in the first place so not sure what to do? I have also tried removing and reinstalling BST from the app store but it still doesn't work. Any other suggestions would be helpful?!


#7

Have you tried to restart your Mac? Sometimes the macOS accessibility database gets corrupted. In that case it needs to be recreated, which macOS should do automatically while restarting.


#8

Yes, I have tried to restarting; a couple times in fact.


#9

you can try this terminal command, but I'm not sure whether it still works on macOS Mojave to reset the accessibility database :-/

tccutil reset Accessibility


#10

That seemed to do the trick, thanks!


#11

Hi,

Was having the same issue since upgrade to Mojave, This terminal command was the only thing that worked. The stage thing is have 3 mac OS devices in home and only 1 was having issues with BST after upgrade.

Thanks for the help.

Joel


#12

Jup unfortunately it's a very obscure bug in Mojave and only happens to a small fraction of people. I have no idea what causes it.


#13

This was super helpful, cheers for saving my sanity :grinning:


#14

Thank you very much! :smile:


#15

Deleting BetterSnapTool from the accessibility panel and starting it again solved my problem.

my environment:
macOS: Mojave
BetterSnapTool: 1.9


#16

This worked for me, thanks.


#18

In Dark Mode, the script source and results text fields are unreadable, as both background and text are "dark" :frowning:

Is this a known / to-be-fixed issue?


#19

I think you are talking about BetterTouchTool, not BetterSnap - correct?
Are you on the latest version?


#20

Yes, sorry. Better Touch Tool.


#21

I am facing the same issue not having BTT listed in the Accessibility pannel, "tccutil reset Accessibility" is not working, it returns "tccutil: Failed to reset database". So, I can't make BTT to work once I upgrate to Mojave.

Do you know about something else I can try to add BTT to the Accessibility list ?