I'm sorry to report this as a general bug, but the streamdeck plugin is becoming unresponsive multiple times a day.
If I re-start the Streamdeck application, then the BTT buttons re-engage.
The issue affects all the buttons, but it is particularly noticeable where it affects the Clock widget. The image on the button freezes instead of failing. This means that the clock is unreliable for its main purpose.
It is a Mac M1 Silicon Ventura. It is the 1.0.0 plugin. It was happening before the recent Streamdeck software updates, and it is happening often now. I reinstalled the plugin, still finding the same behaviour. I am not using "Full Control" because I need other widgets that are not likely to be replicable in the full control environment.
A possible small improvement would be to have the buttons show they are not connected to a live instance of BTT when the connection drops. (This is not ideal, but it would let me know when I had to re-start to get the clock and buttons working).
A more structural fix is probably making the plugin re-set itself more, or whatever would make it not fail?
The other plugins on the deck are not failing in the same way, or at the same time as when the BTT plugin drops out. Or they are resetting themselves in a way that the BTT plugin isn't.
unfortunately it’s an issue with the Stream Deck software (in plugin mode, full control mode doesn’t have these issues), as the BTT use case is quite special it works differently than other plugins, and the Stream Deck software is missing one important api function that would resolve this. I’ll try to contact their devs, it would be very easy for them to add such an API call.
I think the issue happens mostly if BTT is quit and started again, or if it relaunches.
I was tracking it to see if it was based on any "waking from sleep". Unfortunately, I am seeing hanging states more than once a day, during active sessions where nothing is going to sleep. I don't know, maybe BTT is restarting itself in the background.
On a side note, I think having a stable plug-in would be great for your visibility to the people who have Steamdecks, but have never heard of BTT. Right now it is great for people already in your orbit. There will always be some people who can't do full control. I hope you have good luck with the other developers. (I'm sure you know all this, I thought I'd share the thought)
I'm running into this as well. I ALSO thought it was related to sleep, but it's definitely not doesn't appear to be. I have a Stream Deck XL, so I currently just have a button set to kill the BTT plugin... it works sometimes
I really really like the integration, though, and hope it can get to be more stable -- and I'm definitely available to send logs / do tests / etc
Any luck with this? Before SD 6.0 came out, I had a little script that would kill the BTTStreamDeck process, and then that automatically restarted, but it seems like that isn't working anymore. (I put a button on the Stream Deck to run the script, so every once in a while I could just mash that and my BTT buttons would work again )
Today I deleted my BTT Date/Time button from the deck completely. I had been using it on secondary pages, but even then, I kept being surprised when the time was ten minutes later in reality. It started to affect my real-life preparedness for meetings.
Right now, the BTT plug-in hangs in a way that even other second-party non-Elgato plug-ins do not. Maybe they are re-initializing over time in a different way, but whatever is different, they work.
FWIW, I've updated my script for restarting things; now it restarts the Stream Deck software instead. For anyone interested:
# AppleScript seems to be the most reliable way to kill the software
osascript -e 'quit application "Elgato Stream Deck"'
# But it's not always super FAST, so `sleep` for a couple of seconds
# to make sure it's actually closed
# `open` opens a _whatever_ in macOS; `-a` lets you just pass an application
# name without worrying about the path. `--args` passes any following arguments
# into the opening application. `--runinbk` was found in the Stream Deck
# LaunchAgent, and opens the Stream Deck software in the background
# without opening up its configuration window.
open -a "Elgato Stream Deck" --args --runinbk
I'm not sure why I can't just use launchctl load/unload on the LaunchAgent, but... I haven't been able to make it work, so this suffices.
To use it, store that as a script somewhere and put a System -> Open button on your Stream Deck. BTT buttons not working? Mash that button, SD restarts, things work again. It's not elegant, but... It's functional.
I have added auto-detection of the broken plugin connection and @isaac_n 's solution to restart the elgato software to 3.967 alpha. It can take about 3 seconds after BTT has detected a broken connection for the Elgato software to restart.
Would be great if you could try this alpha version.
I have added some more checks and debug logs to 3.968 alpha. Would be great if you could test that and if you still run into the issue go to Help => Export Diagnostic Debug Info and send the result to email@example.com