"Show Custom Context Menu (NEW)" sometimes not showing up

Hello there Andreas,

First, I wanted to which you a Happy New Year! :tada:

Describe the bug
I'm having a bug with the "Show Custom Context Menu (NEW)" action. I'm using it to build an emoji picker, as you can see in the attached screenshot. Unfortunately, from time to time the menu doesn't show up at all. The issue is almost like this bug report, except it's not related to fullscreen apps (I never use them). The context menu is invisible, but still clickable, meaning I can click on a emoji to insert it (even if the menu is invisible).

I never made the bug report because I didn't managed to understand what could cause it or how to reproduce it. It just happens from time to time. I thought it was related to having several monitors, but I recently faced it while not connected to my external monitors. My only guess is that it could be caused by Mission Control, when having the "distinct spaces" option enabled (see screenshot). I'm guessing this because usually when it happens, it still works fine on another space.

Let me know if I can try anything to help you narrow down the issue.


Device information:

  • Type of Mac: MacBook Pro M2 Pro
  • macOS version: 13.5.2
  • BetterTouchTool version: 4.364

I am also experiencing an identical issue to this - I have a global keyboard shortcut that used to show a custom context menu. However, the custom context menu has recently stopped showing (v4.318)

I know that the shortcut is still triggered OK, because I ticked 'show when shortcut is triggered' under 'HUD Overlay' and the HUD label is coming up when I press the key combination.

As per previous poster, let me know if I can test potential resolutions etc.

@Andreas_Hegenberg Is there any logs I can send you to help you troubleshoot this issue? It just happened now. Triggering the action on another monitor, then back on my main one is what allowed to fix it.

Note that my issue may be different than the one described by carlosp_uk since for me it just happens from time to time, whereas in his case it seems to be consistent.