New Now Playing Widget Bug

carter · August 28, 2018, 5:37pm

Describe the bug
A clear and concise description of what the bug is.

I noticed that when using the play/pause button on my external (Windows) keyboard connected to my mac, the Now Playing widget will sometimes vanish and not reappear, or will flash briefly and then disappear. I'm not sure why this is, just wanted to alert you to the issue! I know the widget is new, and an alpha feature, but I'm loving it already!

EDIT: This appears to mostly be an issue when the Widget is set to disappear when not playing, the other options less frequently have the issue.

EDIT EDIT: The "Bring App Into Focus" option also appears not to be working at all when iTunes is closed.

EDIT #3: Having iTunes and Spotify open simultaneously seems to be an issue too, even if only Spotify is playing music.

Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):
Touch Bar

Screenshots
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Device information:

Type of Mac: MacBook Pro 15" 2017
macOS version: 10.13.6
BetterTouchTool version: 2.610

Additional information (e.g. StackTraces, related issues, screenshots, workarounds, etc.):

Note: Before bug reporting, please make sure you have the latest version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS Console.app from the "User Diagnostic Reports" section.

ediskrad73 · August 28, 2018, 5:45pm

same issue. pausing a track while the widget is enabled will hide the widget, and playing the track again will not make it reappear. widget only reappears when a new song starts playing. even "do nothing when paused" will still hide it.

Andreas_Hegenberg · August 28, 2018, 9:02pm

I have made some improvements in 2.611, this is still alpha but seems to work ok for me now.

carter · August 28, 2018, 9:16pm

I'm still noticing the glitches with my external keyboard, although things seem to be working well with the built in keyboard/and BTT touch bar buttons! The external keyboard has its own play/pause button, which I've noticed isn't visible to the BTT keyboard shortcuts, I don't know if this makes a difference. Let me know if I can do anything else to clarify the issue more, but otherwise the widget looks awesome!

GoldenChaos · August 28, 2018, 10:06pm

It says 2.610 when I try to update, by the way

ediskrad73 · August 28, 2018, 11:12pm

im still having this issue after the latest udapte

ediskrad73 · August 28, 2018, 11:18pm

yes something seems off about the updating. i get the update window showing me to update

i follow the prompts, but then it only installs the previous build.

clicking the link in the update window to the new update gives me a 404

Andreas_Hegenberg · August 29, 2018, 7:19am

Ah sorry, uploaded the wrong zip file
Should now be working.

ediskrad73 · August 29, 2018, 11:38am

i am unfortunately still having all the same problems i was having before. still can't get it to reappear after pausing without switching tracks. tried all the options for what to do when paused. they'll even show up paused and then disappear when unpaused.

2017 15" MBP
MacOS Mojave 10.14 Dev Beta 9 (18A377a)

Andreas_Hegenberg · August 29, 2018, 11:50am

But only if you have "hide when paused" activated, correct? There is a known issue with that which I'll fix in one of the next alphas.

ediskrad73 · August 29, 2018, 12:13pm

i'm having the bug with any option selected. Do Nothing, Show Paused, Show Paused And Play Icon, Show Play Icon, Hide. Any of those hide the text when the song is paused and it won't reappear when played again. Some of them will show the correct state on paused (like showing "Paused") but the widget won't reappear when played.

Andreas_Hegenberg · August 29, 2018, 12:24pm

You are sure you are on 2.611?

ediskrad73 · August 29, 2018, 12:25pm

yes sir!

Andreas_Hegenberg · August 29, 2018, 12:46pm

Very weird. Well, I have just uploaded 2.612 where I added a text alignment option and changed a little detail about the hiding/unhiding. Maybe also try that, although I don't expect it to solve your issue.

ediskrad73 · August 29, 2018, 12:53pm

some progress! when returning from the paused state to play it'll briefly flash the widget before disappearing again

Andreas_Hegenberg · August 29, 2018, 12:54pm

Ah, I just discovered something where the system would skip a notification sometimes. Maybe that's happening more often on your system for some reason.

Could you try 2.613? //edit: online now

//edit: ahh wait. after restaring iTunes multiple times I'm now able to reproduce the issue! Let me check

ediskrad73 · August 29, 2018, 1:00pm

2.613 does seem to fix the issue! displaying the play button or another icon is a little buggy, it remains in the widget if the track is playing or paused, but displaying "Paused" works perfectly!

edit: spoke too soon. just happened to me once, but 9/10 times it's worked so far

edit 2: using the widget as play/pause it what makes it disappear. but using another play/pause button either on the touchbar, keyboard shortcut, or in the iTunes app is fine

Andreas_Hegenberg · August 29, 2018, 2:04pm

Strange thing I was sometimes able to reproduce it, but only when running it outside of the debugger - which makes it hard to debug

Did some more changes and now at least on my system it stays visible. (2.614)

AndenIDK · August 29, 2018, 2:12pm

Hi Andreas, very happy with BTT, but after the now playing feature has arrived (its great though) when I click my weather folder (your own widget), whole BTT crashes

Also running Mojave, going out of sleep, I often have to restart the app to make it work (even though it is running)

Andreas_Hegenberg · August 29, 2018, 2:14pm

Remove the 6. and 7. day forecasts, apparently the API does only return 5 days for some locations.