My macOS shortcuts from shortcuts app are not being shown in the list in the action configuration pane

[haris_sab]

Describe the bug
I have many shortcuts in macOS shortcuts app.
I have already made some keyboard shortcuts in bettertouchtool to trigger apple shortcuts.
Now I am trying to make a new one and no shortcuts are showing on the list.
Additionally I can not edit other already made actions.

Screenshots

Device information:

• Type of Mac: MacBook Air m1
• macOS version: 12.3.1 (21E258)
• BetterTouchTool version: 3.779

Additional information (e.g. StackTraces, related issues, screenshots, workarounds, etc.):

[Andreas_Hegenberg]

When first starting BTT it asks whether you want to allow access to Shortcuts, maybe you accidentally clicked no. Can you have a look in System Preferences => Security & Privacy => Privacy => Automation?

[haris_sab]

Thanks for the tip.
This is what I see there...

[Andreas_Hegenberg]

looks all good. Have you already tried to restart your system? Shortcuts can still be somewhat buggy sometimes.

[haris_sab]

I have updated to 12.4 (21F79) and restarted a couple of times.
Unfortunately I still cannot see the shortcuts lists.

One thing to add to the conversation that I do not know if will help.
I have set some keyboard shortcuts to run some apple shortcuts.
Someday I made a clean up to my apple shortcuts and I renamed a shortcut for which I had set a keyboard shortcut in btt.
Then I realised that the shortcut didn't work anymore.
At that point I had forgotten that I had set the shortcut in btt so I went in apple shortcuts, in the shortcut's settings in order to see why the keyboard shortcut weren't working any more. There is a setting there to add a keyboard shortcut. I tried to add a keyboard shortcut but it wouldn't take it. The cell remained empty. That's because the keyboard shortcut was already taken by btt.
Then I remembered that I had set the keyboard shortcut in btt and went there to change the apple shortcuts that was triggered to the renamed one.
And then I realised that I could not see any apple shortcut in the btt list.

[Andreas_Hegenberg]

Could you try to run this script in Apple's Script Editor app and see whether it generates any output? Make sure to select "JavaScript" on the top left:

s = Application('Shortcuts Events');  
function listAll() {
 let array = [];  
 for(let shortcut of s.shortcuts()) {
 let folder = shortcut.folder(); 
let icon = shortcut.icon();   
if(folder) { 
array.push({name: shortcut.name(),  color: shortcut.color(), folder: folder.name()}) 
} else { 
array.push({name: shortcut.name(),  color: shortcut.color(), folder: 'Uncategorized'}) 
  } 
}   return array; }  listAll()

[haris_sab]

No experience here...
Copied the code above.
Opened script editor app
Changed applescrit to javascript as you said
and clicked the run button.

Below the result...

[Andreas_Hegenberg]

Interesting, sounds like it can not access some shortcut which causes the script to fail.

Could you try to run this in the same way?

s = Application('Shortcuts Events');  
function listAll() {
 let array = [];  
 
 for(let shortcut of s.shortcuts()) {
 try {
 let folder = shortcut.folder(); 
let icon = shortcut.icon();   
if(folder) { 
array.push({name: shortcut.name(),  color: shortcut.color(), folder: folder.name()}) 
} else { 
array.push({name: shortcut.name(),  color: shortcut.color(), folder: 'Uncategorized'}) 
  } 
  } catch(e) {
   list.push("error");
  }
}  
 return array;
  } 
  listAll()

[haris_sab]

[Andreas_Hegenberg]

Sorry typo:

s = Application('Shortcuts Events');  
function listAll() {
 let array = [];  
 
 for(let shortcut of s.shortcuts()) {
 try {
 let folder = shortcut.folder(); 
let icon = shortcut.icon();   
if(folder) { 
array.push({name: shortcut.name(),  color: shortcut.color(), folder: folder.name()}) 
} else { 
array.push({name: shortcut.name(),  color: shortcut.color(), folder: 'Uncategorized'}) 
  } 
  } catch(e) {
   array.push("error");
  }
}  
 return array;
  } 
  listAll()

[haris_sab]

can I somehow send you a pm?

[haris_sab]

There is a list of all my shortcuts.
To errors have been found.

{"name":"Καταχώρηση εξόδων", "color":[0.21521323919296265, 0.7715266942977905, 0.32515448331832886], "folder":"Shared"}, "error" 

and

{"name":"Έξοδα.", "color":[0.9476615786552429, 0.34689861536026, 0.3696650564670563], "folder":"iPad widget"}, "error"

[Andreas_Hegenberg]

Weird, this looks like a bug in the Shortcuts app. Two of your shortcuts can not be accessed - unfortunately I can not tell which ones. I'll add a better error handling to the next version of BTT, so it will only exclude the shortcuts that can not be accessed and show the rest.

[thaf]

Hi,

I have the same issue. The script from above lists only the shortcuts of the folders "uncategorized" and "Starter Shortcuts". Shortcuts of other folders are not listed.

[Andreas_Hegenberg]

Unfortunately it's a macOS bug. The shortcuts API currently does not seem to auto refresh. A system restart should make them show up.

You can also manually force a reload by running this Terminal command:

killall "Shortcuts Events"

Then BTT should reload the Shortcuts once you reopen the preferences window.

[haris_sab]

For me the problem was eventually solved by itself ...
Unfortunately I dont know how or if I did something that fixed it but now I can see the whole list of my shortcuts.

[Andreas_Hegenberg]

Most likely you restarted your machine at some point - that causes them to refresh.

[bright.song5489]

I had the same issue of Shortcuts not loading in the dropdown, but this Terminal command fixed it!

[bright.song5489]

@Andreas_Hegenberg I keep running into Shortcuts Events crashing when using floating menu buttons. I'm on alpha 4.413 but this has been happening for a while (don't know for how long, sorry!)

[Andreas_Hegenberg]

which macOS version? (Apple has fixed various problems with Shortcuts Events )