Note:
Before bug reporting, please make sure you have tried the latest (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS Console.app from the "User Diagnostic Reports" section.
Greetings,
Today after installing macOS 14.4.1 updates to an M2 MacBook Air and an M1 iMac24 keyboard shortcuts that are configured the same on both machines are no longer working on the MacBook Air. They work as always on the iMac. These are simple keyboard shortcuts that trigger macOS Shortcuts.
The Better Touch Tool version on both Macs is 4.460|44601
Thanks in advance for any responses/advice.
Describe the bug
A clear and concise description of what the bug is. Any bug reports that contain insults against me or my software will be deleted without warning (unfortunately this has become necessary to mention here).
+1 I'm running Version: 4.465 and just updated and restarted my system (which I tried twice before), and I have Command-Option-` set to flip between web browsers when I'm working in them, and notetaking apps when I'm working in them -- so basically Command-Tab for specifc apps on specific Mac spaces. But since the past few versions it will work only occasionally, like maybe once or twice but the third time it won't switch apps, or it just won't work at all.
If shortcuts are not working at all it's most likely a permission issue. Try to remove BTT from System Settings => Privacy & Security => Accessibility, then add it back manually. Sometimes after macOS updates these permissions can get mixed up.
Also make sure BTT is not listed in System Settings => Privacy & Security => Input Monitoring (sometimes macOS automatically adds it there when it shouldn't).
A general change in recent BTT versions is that there is no default delay when sending keyboard shortcuts. If your actions sequences relied on delays between shortcuts, you either need to add delays manually or check this option in the settings to get the old behavior:
Thanks for the quick response. As per your suggestions . I did remove and reinstate permissions for Settings => Privacy & Security => Accessibility and then also made sure BTT was NOT listed in System Settings => Privacy & Security => Input Monitoring. (It was.)
I have also tried things with the add small delay box both on and off and still get the same results on the MacBook Air.
Again thanks and I'm looking forward to your next response.
If all looks good, I'd try to restart your machine. There doesn't seem to be a general problem with 14.4.1
Ah, one other note, there might have been a bug in older BTT versions where this setting had no effect. (“works on keyboards with same type as used for recording). This was fixed recently, so if you used that option it might cause issues now.
Weird.
If you want you can go to Help => Export Diagnostic Debug Information and send the result to me (andreas@folivora.ai), then I'll probably be able to see what's going on!
thank you!
The debug data only contains key sequences, no normal keyboard shortcuts. Is that correct? I was only able to test the triple left cmd because I don't have the necessary shortcuts to try with the other ones.
I need to go to sleep now, will continue tomorrow.
Thanks for looking into this. Yes, these are key sequences. Sorry for the confusion. As you can see there are only three. None work. Although I kept turning the permissions on and off and an odd thing happened. After turning then off and then back on any of the three would work one time and one time only. None of the others would work following the first one.
Hope you get a good night's rest. Thank you again.
i‘d try to reset all permissions for BTT, there doesn’t seem to be a general problem with key sequences (which is why I assume it’s some sort of permission issue)
The issue started again. Keyboard Shortcuts work. Key Sequences stopped working.
I quit BTT and ran the above terminal command (fixing the typo). Then I relaunched BTT.
It asked for all the permissions again, which I granted.
But it still doesn't respond to Key Sequences.
In general key sequences are still supported by all current macOS versions. If you are still running into problems, try to reset BTT's permissions (quit BTT first) using this terminal command:
tccutil reset All com.hegenberg.BetterTouchTool
Also key sequences can only work if secure input is not activated (BTT would show a warning about this when clicking the menubar icon)
Just to chime in, I am using BTT from SetApp (also have a separate lifetime license) and I am on 14.4.1 as well, and key sequences work for me. What does not work for me is using Hyper Key through BTT: How to use Caps Lock as Hyper Key in Key Sequences?
