I downloaded BTT a couple of days back. It looks pretty good, but unfortunately it stopped working suddenly. I don't know what kind of logs/error messages I should attach, but the error looks similar to previously reported bugs.
Could you please look into this? Please let me know if I can provide any more information. Thanks.
Hi @Andreas_Hegenberg , thanks for your quick response. I tried that option a few times, but I get a message that my version 3.579 (1722) is the latest.
That's weird, 3.579 is not expired yet so that should work fine. Can you post a screenshot of the error you see? Possibly you just need to activate BTT again by clicking the menubar icon => Enable BTT
Yes sure. I downloaded 3 days ago the 2018 BTT version with the old license, but it suddenly stopped to work after like 5 hours without any explanations so I downloaded the actual version (that I didn't see at the beginning). I reinstalled the application many times in the last two days.
I'm not sure about this but I may have also downloaded it like six months ago but it wasn't working (I couldn't launch it). I rebooted my MacBook since.
After having a closer look, it seems like your Macbook is blacklisted by the licensing system. Unfortunately I have no way to unblock without a valid license being installed.
Did you maybe download this from some unofficial site? This usually happens if you run a cracked version of BTT, at some point they get blacklisted and the machines get banned from using BTT again.
Okay... Can the license you give here be responsible for this problem ? I used it on the old version of BTT, and then moved to the actual BTT which I downloaded from the official site. I couldn't make it work so then I reinstalled BTT from many different sources.
Or maybe the reason is just that I installed a bad version of BTT six months ago and I'm blocked because of this now.