First of all, I've been using BetterTouchTool since the day I bought my macbook and I loved it since. Thank you to the developer for creating this wonderful app
Now the problem is I cannot open the app configuration window anymore. I presume it has something to do with my most recent settings which involves mouse and keyboard shortcuts? Both are connected via bluetooth btw.
I've tried installing the latest version, opening with old gui, restarting the macbook, restarting it with both my mouse and keyboard disconnected and the app still crashes.
Crash log and some extra info: BetterTouchTool-2024-08-09-112443.crash (31.7 KB)
could you go to help => export diagnostic debug information and send the result to andreas@folivora.ai?
//edit ah of course you can't if the app crashes immediately, can you instead send me the content of this folder: ~/Library/Application Support/BetterTouchTool ?(go there via finder => go => go to folder, make sure to include the ~)
Hey, I have received it (twice)!
Unfortunately I still can't seem to reproduce the issue. Could you also send this file to me? ~/Library/Preferences/com.hegenberg.BetterTouchTool.plist
Crap! I have the same issue. I was playing with a Stream Deck button's appearance, and I chose a SF Symbol, then I clicked the 'reset' button next to each of the three colors when choosing one of the pallete modes (can't remember which) and as soon as I clicked to reset the third... BOOM! Crash! Haven't been able to open BTT since. Really frustrated now bc I can't figure out where my config is to try and nuke that button to see if it fixes it.
Can you point me to where the configs are? It doesn't appear to be in the paths mentioned above.
Sent! Both the App Support folder as well as a settings backup. When I nuke the App support folder, I can again start BTT, but I have to start 'fresh' (i.e. re-license, grant permissions, etc.) But it works. However, if I then import the settings file, it again crashes and I'm back to square one.
Of note, I also tried manually editing the BTTSettings Json backup file to nuke the Stream Deck button I was tweaking when it crashed, but that didn't help/have any effect. Still crashes.
Would be great if you could figure out the offending item, nuke it from the settings, then re-share it back so I don't have to start from scratch. No worries if you can't, but if it's possible, I'd greatly appreciate it!
my sfsymbol rendering code expected at least one color to be chosen, for some reason there was no color in one of your stream deck buttons. It now defaults to black!
Aaah! That matches exactly with what I thought. I was hitting the 'reset color' button next to all three of them and it was when I hit the third that it went KAPLOOEY!!!
BTW, and happy to file this as a feature request, but when setting up Stream Deck buttons, I keep having to change the default background color, font size, alignment, SF symbol size, colors, and everything else for every button. Any thought to making 'Styles' that we can define, then just apply to a particular button?
FWIW, even if it were just the basic background and font color/size, that would be huge on its own.
Duh! Didn't even think of just copy/pasting what I have. Kinda embarrassed by that. I mean... why go for the simple solution when there's a much more complex and involved one you can do instead, amirite?!!
