App crashes right away when open

Bug Reports
1

Hi,

First of all, I've been using BetterTouchTool since the day I bought my macbook and I loved it since. Thank you to the developer for creating this wonderful app :slight_smile:

Now the problem is I cannot open the app configuration window anymore. I presume it has something to do with my most recent settings which involves mouse and keyboard shortcuts? Both are connected via bluetooth btw.
I've tried installing the latest version, opening with old gui, restarting the macbook, restarting it with both my mouse and keyboard disconnected and the app still crashes.
Crash log and some extra info:
BetterTouchTool-2024-08-09-112443.crash (31.7 KB)

MacBook Pro 15-inch, 2017
Ventura 13.6.4

Thank you.

2

could you go to help => export diagnostic debug information and send the result to andreas@folivora.ai?

//edit ah of course you can't if the app crashes immediately, can you instead send me the content of this folder: ~/Library/Application Support/BetterTouchTool ?(go there via finder => go => go to folder, make sure to include the ~)

3

I sent the mail with zip file attached.
Please check.

4

I sent the mail with my gmail to this : andreas@folivora.ai.
But it's being sent back. What should I do?

5

Hey, I have received it (twice)!
Unfortunately I still can't seem to reproduce the issue. Could you also send this file to me? ~/Library/Preferences/com.hegenberg.BetterTouchTool.plist

What kind of email do you receive back?

6

I sent the plist file. Have you found a solution?

7

Any update?