Describe the bug
On recent BetterTouchTool versions activating Advanced Conditions window completely locks up my computer. The only thing I can do is do a full power off.
- Type of Mac: MacBook Pro M1 2020 13"
- macOS version: 13.5.1 Ventura
- BetterTouchTool version: 4.204 (2424)
Additional information (e.g. crash logs, related issues, etc.):
BetterTouchToolDebug.zip (2.0 MB)
Just opening the window does this? (Just tried on two of my machines, but seems fine here)
Could be some weird permission error, possibly check whether any of the permissions in System Settings => Security & Privacy are missing for BTT.
Settings -> Accessibility is enabled, Screen Recording is disabled for BetterTouchTool. Anything else I can check?
Mhh without the screen recording permission, BTT can't get window titles and the like - however that should of course not freeze the Mac. I'll try if I can reproduce that here.
Unfortunately no luck in reproducing it yet.
I can't really think of anything that could lock up your computer like this, no app should be able to do that...
Maybe related to Stage Manager ? :-/
Yeah, I'm using Stage Manager. Dunno, gonna give it a try again soon.
By the way, I recommend to give the screen recording permission in any case. If it is not given, BTT will fall back to slower / less performant API's for various actions. BTT does not record your screen, but it uses some API's that are unfortunately also protected by this permission.
See folivora.ai - Great Tools for your Mac! for details
I am also having this problem. I had just made a change where I checked a box while still trying to get this other issue working: Thumb Buttons 3 & 4 not working with 3F Swipe Left/Right on MacOS Ventrua. The box looked new and it was located in this area (but isn't in this old screenshot):
I can't take a new screenshot obviously because the only way I've gotten my computer to work is to delete BTT. I couldn't get the computer to work and it froze after every restart (and I had BTT opening on start which I also couldn't change until I deleted the whole app).
I love this tool and need to figure out how to get it working again.
Chip Apple M2 Pro
macOS Ventura 13.5.2
Yes. I can still reproduce the issue with latest stable release. I basically cannot use the window where you can inspect current variables etc. This seems like a critical issue.
sounds like @Anthony_Fontana is running into a different issue - if I understood correctly, you didn't press the "Advanced Conditions..." button?
Would be great if you could send a copy of the ~/Library/Application Support/BetterTouchTool folder to me (email@example.com), then I can check whether it reproduces here. You can open that folder via Finder => Go => Go to Folder, make sue to include the ~
I just hit this one again. Pretty nasty.
You just need to cmd+tab away from this window and that's it. The only thing you can do is hard power off your laptop.
You mean hitting cmd+tab on that window freezes your computer?
(Just checked all variations again, but it continues to work fine here ;-( )
Yes. Can I grab any logs the next time it happens? Just export debug logs from the app on next boot?