Won't launch after update

Bug Reports
1

First post. Thanks Andreas for such a wonderful & essential tool.

Got an update notification just now, so I clicked "update". After the update, BTT just won't launch. I've tried a) deleting & re-adding permissions; b) reinstalling, and c) rebooting. Won't work.

I then tried opening the executable by hand, and here's the traceback:

alan@Alans-Mac-mini ~ % /Applications/BetterTouchTool.app/Contents/MacOS/BetterTouchTool ; exit;
2021-10-24 13:34:35.088 BetterTouchTool[2787:207843] -[SBObject icon]: unrecognized selector sent to instance 0x6000000f6310
2021-10-24 13:34:35.088 BetterTouchTool[2787:207843] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[SBObject icon]: unrecognized selector sent to instance 0x6000000f6310'
*** First throw call stack:
(
	0   CoreFoundation                      0x00000001bfa3f150 __exceptionPreprocess + 240
	1   libobjc.A.dylib                     0x00000001bf7906e8 objc_exception_throw + 60
	2   CoreFoundation                      0x00000001bfad1f80 -[NSObject(NSObject) __retain_OA] + 0
	3   CoreFoundation                      0x00000001bf99f600 ___forwarding___ + 1728
	4   CoreFoundation                      0x00000001bf99ee80 _CF_forwarding_prep_0 + 96
	5   BetterTouchTool                     0x0000000104767794 __31-[BTTActions loadShortcutIcons]_block_invoke + 288
	6   libdispatch.dylib                   0x00000001bf733e14 _dispatch_call_block_and_release + 32
	7   libdispatch.dylib                   0x00000001bf735b80 _dispatch_client_callout + 20
	8   libdispatch.dylib                   0x00000001bf747560 _dispatch_root_queue_drain + 676
	9   libdispatch.dylib                   0x00000001bf747c7c _dispatch_worker_thread2 + 168
	10  libsystem_pthread.dylib             0x00000001bf8f04ec _pthread_wqthread + 228
	11  libsystem_pthread.dylib             0x00000001bf8ef208 start_wqthread + 8
)
libc++abi: terminating with uncaught exception of type NSException
zsh: abort      /Applications/BetterTouchTool.app/Contents/MacOS/BetterTouchTool

Finally, I replaced the app with an older version (3.560) from another Mac, and it's now working as usual.

I haven't got time to check the forum thoroughly to see if this problem has occurred before to anyone else (my apologies). But I thought I should just report this so you can check if it's really a bug or some silly mistake on my part.

M1 Mac mini btw.

Cheers,
Alan

2

that’s weird, which version of macOS are you running on this machine? The error code should only be executed while running macOS 12 Monterey .

Thanks for reporting!

3

Ah you might have an outdated beta of macOS Monterey running, is that possible? I think Apple fixed a bug related to the icon property that is mentioned in the error message a while ago. Unfortunately I can not check for specific beta versions, but it should be fixed after you upgrade to the release candidate.

4

I am having a similar issue except when I go to an earlier version it still doesn't open.

5

can you post the crashlog? (macOS console app -> crash reports or user diagnostic reports)

If you are on a macos Monterey beta, make sure to upgrade to the latest.

6

The crash report is over 99000 character-wise so it won't post.

7

can you send it to andreas@folivora.ai?

8

I'm facing the same problem. Tried to go to an earlier version and it still doesn't open. I'm using mac m1 on mac os 12 latest beta

9

i can't use BTT anyway, yesterday i updated my macos in monterey 12.0.1(this is the newest version) and the BTT was like that

截屏2021-10-26 12.49.23
截屏2021-10-26 12.49.23824×732 146 KB

10

It actually works now for some reason.

11

Sorry for the delayed reply. Indeed I have an outdated Monterey beta running! Thank you Andreas!