Why is my refund email request not being processed?

Describe the bug
Hello, my BetterTouchTool was purchased from 03-17. During the re-use, the computer became more and more stuck, and I used an external touchpad.
I hope to apply for a refund, it seems that the description on the home page supports 14 days

Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):
Trackpad, Touch Bar

If applicable, add screenshots to help explain your problem. (You can just paste or drag them here)

Device information:

  • Type of Mac: 19 MacBookPro
  • macOS version: Monterey
  • BetterTouchTool version: (please post the exact version - not just "the latest one")

Additional information (e.g. StackTraces, related issues, screenshots, workarounds, etc.):

Refunds are usually done within 14 days after the request, you should receive yours soon.