When the Logitech Keyboard is been recognized by BTT right arrow doesn't work anymore

Configuration Help & General Discussion
21

starting the pairing process on the keyboard (usually long pressing one of the pairing buttons), then clicking the "pair" button in the BTT UI should be all that is necessary. It will then ask for a PIN that needs to be entered on the keyboard, followed by the return key.

However I don't know whether that would resolve your issue - Bluetooth should be pretty stable as well.

22

I've already done that a few times. I long press one of the pairing buttons on the keyboard and the LED on the keyboard start flashing rapidly, then click the paring button in the BTT UI, but nothing happens. Any other ideas on how to solve the issue? Is it possible that BTT doesn't see the receiver? Is there a way to be sure that BTT sees the receiver?

23

in the latest versions (e.g. 6.034) the pair button in BTT only shows up if the receiver is recognized. Are you sure you are using the receiver that came with the keyboard? (Some older ones might not work)

You could try to copy the logs again with the receiver connected, maybe I can see something from them:

image
image2112×1538 337 KB

24

Here’s the Logitech log. In the meantime I’ve upgraded to the latest Alpha; I’ll see how this new version works, thanks

Logitech Device Logs 2026-01-14.txt (70.6 KB)

25

Upgraded to the latest Alpha and tried again the pairing procedure with no luck; I’m pretty sure the receiver is the right one (it was stored inside the keyboard original box and the Logitech web site was able to pair with it, as I wrote in a previous post).
I tried also to click on the Reset Receiver / UNpair All button and BTT crashed instantly.
I’ve attached the updated Log

Logitech Device Logs 2026-01-14 v2.txt (89.1 KB)

26

Ah I have only tested the pairing on macOS 26 - I guess BTT might be using something that is not available on macOS 14. Could you post the crashlog from the macOS console app's "crash report" section?

27

Here it is

Console BTT Crash Log 2026-01-14.txt (43.2 KB)

Also, I’ve noticed the option to Install Process Priority Helper Tool; could this be of help?

28

Did you get the chance to have a look at the Logs?

29

@RetroMac BTT 6.050 allows you to specify which keys shall be made available for remapping:

image
image2362×1572 365 KB

This should help on keyboards where too many keys are "diverted"

30

I’m amazed on how fast you’re fixing all that stuff and add other new features!

My Mx Mechanical works now with ALMOST all keys.

I had found two keys still not recognized (I mean, still some chinese character display when pressing them):

  • paragraph / plus-minus key
  • backslash / pipe key

I don’t know if MX Mechanical has some variations for the keys layout, so here are the keys I’m writing about:

mxmechanical
mxmechanical1200×416 63.7 KB

31

for now you can now also record just the keys you want to remap in the logitech keyboard configuration - then BTT would leave these keys alone. I'll add them to the blacklist soon!

1 Like
32

@RetroMac would you be able to record shortcuts for each of these two keys and copy their json definitions here? So just copy the whole trigger in BTT and paste it here:

image
image2688×1702 401 KB

(I will be back in office next week, but am currently traveling without the keyboard and would like to add them to the backlist asap)

33

Yeah, no problem. I’ll do it tomorrow morning though, as I’m using that keyboard at my work.

1 Like
34

Here’s for the backslash / pipe key:

[
  {
    "BTTLastUpdatedAt" : 1769582440.668299,
    "BTTTriggerType" : 0,
    "BTTTriggerClass" : "BTTTriggerTypeKeyboardShortcut",
    "BTTUUID" : "69178A6F-81D9-4BB1-BCD6-D37F0772DCAB",
    "BTTAdditionalConfiguration" : "0",
    "BTTShortcutKeyboardType" : 1632,
    "BTTTriggerOnDown" : 1,
    "BTTLayoutIndependentChar" : "",
    "BTTShortcutKeyCode" : 2286,
    "BTTShortcutAdvancedModifierKeys" : "0",
    "BTTShortcutModifierKeys" : 0,
    "BTTOrder" : 10,
    "BTTAutoAdaptToKeyboardLayout" : 0
  }
]

And here’s for the paragraph / plus-minus key:

[
  {
    "BTTLastUpdatedAt" : 1769582462.748647,
    "BTTTriggerType" : 0,
    "BTTTriggerClass" : "BTTTriggerTypeKeyboardShortcut",
    "BTTUUID" : "69178A6F-81D9-4BB1-BCD6-D37F0772DCAB",
    "BTTAdditionalConfiguration" : "0",
    "BTTShortcutKeyboardType" : 1632,
    "BTTTriggerOnDown" : 1,
    "BTTLayoutIndependentChar" : "",
    "BTTShortcutKeyCode" : 2267,
    "BTTShortcutAdvancedModifierKeys" : "0",
    "BTTShortcutModifierKeys" : 0,
    "BTTOrder" : 10,
    "BTTAutoAdaptToKeyboardLayout" : 0
  }
]

Dunno if it’s important, but sometimes those keys are visible as some chinese character, sometimes as infinity character and sometimes as unknown character (square with question mark inside).

35

perfect, thank you, I will add them to the list later today!

1 Like