Touch bar button does not work on Endnote or PDF Expert

Note: Before bug reporting, please make sure you have tried the latest (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS from the "User Diagnostic Reports" section.

Describe the bug
Sorry to bother you but the custom touch bar doesn't work when I use Endnote or PDF Expert. I click on it, and nothing happens. But when I use Chrome or Finder, it works just fine. I've tried turning the option on and off multiple times, restarting BTT and my MacBook but nothing is helping it.
Could you please help me with this please?

Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):
Touch Bar


Device information:

  • Type of Mac: Macbook Pro 13inch 2018
  • macOS version: the newest Catalina
  • BetterTouchTool version: 3.206 | 1379

when I use Chrome, BTT just works fine: