Stream deck will not connect to BTT

I am new to BTT and this Community. Please excuse me if I do anything wrong here.
I know that the Stream Deck is in beta. But others are able to do what I cannot. I cannot get the actions and buttons to appear on my stream deck.
I have quit the stream deck application and restarted BTT.
I have set the BTT stream deck settings to Fully controlled by Better Touch tool.
Still, after that, none of the items in groups & top level triggers appear on my stream deck, they appear in the emulator thought.
Any help would be appreciated. I think that I am going to like BTT if I could get it to work properly.
Thank you in advance.

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