Release notes failing to render

Bugs or Unexpected Behavior
1

Note:
Before bug reporting, please make sure you have tried the latest (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS Console.app from the "User Diagnostic Reports" section.

Describe the bug
For the last few versions for me, the release notes aren't rendering:

Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):

Screenshots
Imgur: The magic of the Internet

Device information:

  • Type of Mac: M1 MBP
  • macOS version: 13.2.1
  • BetterTouchTool version: (please post the exact version - not just "the latest one") 4.184

Additional information (e.g. crash logs, related issues, etc.):

2

do you maybe have a firewall blocking the request?

3

Same issue (for a while now)
I've never changed any firewall settings relating to BTT

4

I can replicate it with the current alpha release if needed to bugtrack @Andreas_Hegenberg

5

can you post a screenshot of how it looks like? Does it show the update window but no release notes?

From the screenshot posted in the initial post, I think BTT believes the update should be automatically installed (the checkbox to automatically install updates is active), but for some reason it is not being installed automatically and instead shows the release window.

6

image
image1464×1008 101 KB

The text just doesn't load...

7

I think this should be fixed with the new alpha. Probably caused by a certain combination of settings.

8

I'll let you know. Can't tell before the first new alpha after version 4.196!

1 Like
9

I have also been experiencing this issue for some time. I updated to the latest regular update this morning. I came here to the forum for another reason and saw this so I decided to update to the latest Alpha. Still no text in the box. I updated to the latest Alpha but there is no way to tell yet if this issue was addressed until another new Alpha becomes available. However, the other reason I came to the forum has continued with the current Alpha so I just went back to 4.184 (2403) for reasons not related to this specific issue.

11

Fixed as of at least a few minutes ago (2023-08-27 18:08 EDT) when I installed the 4.199 (2419) alpha.

12

Was this fix in the recent 2421 stable release? I guess I'll know for sure when the next stable release is out. It would be great to update to add release notes to the stable release notes web page too. It has not been updated since July 4th when I check and I can not see the updater release notes. I'd love to have new excuses to mess with BTT instead of working :wink:

13

Just saw there's an update!
Can confirm it's fixed coming from the previous alpha version!

14

This still happens for me with 4.800.

Screenshot 2024-10-25 at 14.34.34
Screenshot 2024-10-25 at 14.34.341244×804 54.7 KB

15

I have also had the same problem for many versions, whether stable or beta, for some time.

16

I think it‘s either a firewall or the „do not load release notes“ setting in the BetterTouchTool preferences.

I can see hundreds of thousands clients loading the notes, so I think it’s not a general problem

17

For me it was actually the „Download & Show Release Notes“ setting in the BetterTouchTool preferences (Advanced Settings > General > Updates).
I don't know whether that is checked by default. I don't remember unchecking it, but I might as well have.
I find this setting a bit confusing. What does it actually do?
Download and show just the Release Notes? Then why have this setting at all? Just show them!
Or does it download the update and show its Release Notes? Then why combine those two different actions in one setting? I personally like to to read Release Notes before I decide to download an update.

1 Like
18

+1 my client also had Download & Show Release Notes unchecked. I don't ever remember unchecking this. Is it possible there was a build that unchecked this box by default?

I also think this is a preference that should not exist. :slight_smile:

19

no, I don’t think there was such a build. But I‘ll check whether I can add that option directly to the release notes window

The setting was requested by quite a few users in corporate settings because the release notes sometimes embed things like videos on vimeo or pictures linked from somewhere else and they were not allowed to access these from their networks.