Hi there,
I am a long-term user of BTT and it's one of the first apps I install on a new machine. I don't know what I would do without it. And hence, when it is not working for a protracted period, it really affects my daily workflow very badly indeed.
Okay, so what has actually happened? Well this is the problem, and this is why I have not posted this post in the bugs category/forum. I simply do not know at what point or what action caused BTT's behaviour to degrade to the level it is at today. It was like a slow degradation somehow. Anyway, I'll start by defining the main problem that I am experiencing:
When I create a new keyboard shortcut (i.e. :⌘4), and then use it, I get the Mac's default "Bing!"error sound, indicating that the shortcut I just used is not applicable in the current app or context. If I switch out of BTT and try the shortcut, the same thing happens. if I disable the shortcut, I do not hear the Bing.
And this is where things get even weirder. If I delete the Shortcut or move the shortcut to a different profile or even if I delete the shortcut and then create it again, it sometimes begins to work. Sometimes disabling and then enabling various profiles addresses the problem. And if I remember correctly, sometimes restarting the app resolves the problem. I'm an ex software developer, and an experienced one at that, and yet my Spidey sense has failed to track down what the exact parameters or context necessary for triggering this bug are/is.
My gut tells me that at some point, something was saved to my BTT config/preferences which BTT now no longer handles correctly. But unfortunately, I do not have dated backup files, I have just been using the experimental Dropbox backup feature and so I [presumably] can't restore an older version of my config that works. And even if I could, I would lose months potentially of changes and new shortcuts -_-
And hence I am at a loss, and hence, this post. I would really, really appreciate some help in either fixing this outright, debugging it, narrowing down where the issue is, anything that will get BTT working properly again.
Oh, I don't know if it if this is related but deleted shortcuts are like zombies in BTT now LOL. I'll delete a Shortcuts and then create a new shortcut with the same key binding and then some period later when I'm using this shortcut, BTT pops up that little contextual menu asking which of the two key bindings I want to use! And when I go to the "recently used" Filter on the left-hand side menu, it says the one I just used is in the trash! And if I delete it from the trash, a few days or hours or some random period later, it will come back again! I'm guessing that this is unrelated, but I thought I would mention it in case it is. I'm actually experiencing at least three or four other pretty bad bugs but this post is already far, far too long. If folks want to hear them, I will supply them in comments.
Congratulations and many thanks for reading this far, you are a true BTT hardcore user LOL. Any and all help is most appreciated.
Cheers,
Pete
. If I’ve lost big chunks of work, I’m going to be extremely pissed off if I’m being honest. Not at you, or BTT, but at the loss of effort, which constitutes many, many hours of work, and at my poor decision to rely on something clearly marked as experimental.
There was a backup from ~ a week ago which I restored and I'm pretty much back to where I was! I don't know if the weirdness like that in the screen recording I posted is still going to happen or not, but at least I've got my work back if you know what I mean. So, for now, I think we can consider this post resolved and if the weirdness I observed continues, I will create a new post about resolving that.
