Mouse scrolling not detected when using Logitech Mouse Software

Note: Before bug reporting, please make sure you have tried the latest (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS from the "User Diagnostic Reports" section.


  • Big Sur 11.0.1
  • Better Touch Tool 3.560
  • Logitech Options (latest version)

Describe the bug
Using Logitech MX Master 3 with its Logitech Options Software causes problems to BTT.

BTT Is unable to detect scroll ups and downs despite detecting them when setting up the action.

  • Go to Mouse
  • Create Actions
  • BTT Will detect Mouse Up
  • Try to use action
  • BTT Fails to detect the Mouse Up (or any scrolls)

Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):

If applicable, add screenshots to help explain your problem. (You can just paste or drag them here)

Device information:

  • Type of Mac:
  • macOS version:
  • BetterTouchTool version: (please post the exact version - not just "the latest one")

Additional information (e.g. StackTraces, related issues, screenshots, workarounds, etc.):