Menubar icon does not appear

Bug Reports
1

Describe the bug
No matter what the setting is in the UI preferences the Menubar icon does not appear.

Bug started from the previously officially released version (3.05 I think) and it remains. I tried some other versions after 3.05, but no luck.

Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):

Screenshots
If applicable, add screenshots to help explain your problem. (You can just paste or drag them here)

Device information:

  • Type of Mac: mac mini (late 2012)
  • macOS version: 12.14.5
  • BetterTouchTool version: 3.098

Additional information (e.g. StackTraces, related issues, screenshots, workarounds, etc.):

Note: Before bug reporting, please make sure you have the latest version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS Console.app from the "User Diagnostic Reports" section.

2

I am a paid user of BTT. Can I get some support please? Thanks :wink:

Let me know if any other information is required regarding this issue.

3

Seems to work fine here.

This is checked?

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image.png1106×759 133 KB

4

Yes. It was always checked, until it suddenly disappeared. I tried to set it off and then back on again, nothing changed. I also removed and re-added BTT in the Preferences > Security & Privacy > Privacy settings of Mac OS. No luck either. Thank you.

5

Weird, but BTT itself still works on your machine?

Maybe try downloading a fresh copy via folivora.ai/downloads

6

Weird, but BTT itself still works on your machine?

Yes

Maybe try downloading a fresh copy via folivora.ai/downloads

I did, no change.

I am not sure if this is of any help, but in one of my previous attempts with some older version, my system almost froze when I attempted to re-enable the menu icon setting. All the other menu icons disappeared as well! After waiting several minutes, I re-gained control of my touch pad and keyboard and managed to force quite BTT. The menu icons re-appeared. This situation never happened again though.

Thanks.

7

Oh wait. Did you maybe use the predefined action "Show / Hide Menubar Icons Left of BTT icon" ? BTT will remember the last state you set using that action and restore it after relaunching.

1 Like
8

:roll_eyes:

Solved!! Thanks! I think I had set up this action ages ago

1 Like
9

Almost 3 years later, I was just hit by the same "bug"! I tried everything to get the BetterTouchTool icon back including logging out and back in, reinstall, upgrading my license since the previous one was bought longer than 2 years ago (which I wanted to do anyway, great software!).
Finally adding the action to "Show / Hide Menubar Icons Left of BTT icon" and triggering this action got me my icon back (then I removed that action). Thanks!