MacBook Pro + Catalina + BTT = Computer Crashing

Hi,

I upgraded to Catalina the other day, and from that point forward, when BTT is enabled, my computer randomly crashes and restarts. Happens when I'm using the computer (everything freezes then reboots), or when I'm not, and return to see computer has restarted. Doesn't seem to happen when BTT is disabled.

The error I get is "BAD MAGIC! (flag set in iBoot panic header), no MacOS panic log available" (see attached)

Are there other reports of this? Any suggestions? I've attached a what may be a crash log from console, but I'm not entirely sure if it's the right thing.

What I can ascertain so far is that crashes don't happen when BTT isn't running.

Thanks,
Matt

BetterTouchToolScriptRunner_2019-10-10-133533_MeltzBookPro.wakeups_resource.diag.zip (5.3 KB)

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Note: Before bug reporting, please make sure you have tried the latest (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS Console.app from the "User Diagnostic Reports" section.

Describe the bug
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Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):

Screenshots
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Device information:

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  • BetterTouchTool version: (please post the exact version - not just "the latest one")

Additional information (e.g. StackTraces, related issues, screenshots, workarounds, etc.):

Hey,

this is most likely a hardware issue and probably related to the Touch Bar. It might be triggered due to BTT's Touch Bar usage, but the underlying issue can not be BTT (BTT works as a normal user application without kernel extensions)

You might want to have a look here: https://forums.macrumors.com/threads/2018-macbook-pros-crashing-with-bridge-os-error.2128976/page-145 there are quite a few people that encountered such issues with the Touch Bar (regardless of BTT) in the past.

There haven't been similar reports here though so it doesn't seem to be a super common issue - I'd still try to get it replaced by Apple.

Thank you. I'll look into it.

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