I paid for the license through PayPal but never received the license email. I wrote so many emails to Andreas but I never get a response. Even though I have paid for it, BBT continuously asking me to pay which is very annoying. Since I never get a reply from Andreas, I wonder if this is fraud or sth. Did you encounter the same problem? I have to escalate the payment problem on PayPal now since I never get any response from Andreas to get refund, even though I'd like to pay for it and continue using BBT.
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As an ordinary user I can only tell you that I have received my license without any problem when I bought BTT last year. BTT is great tool I honestly hope that Andreas is OK in this crazy times.
I just checked my emails and I found an email from BetterTouchTool Licensing with a subject "BetterTouchTool License For (and my full name)". I guess that you have already checked all your folders including spam/trash folders.
Where did you bought your version from? I hope you used official link folivora.ai - Great Tools for your Mac!
@Xin_Lin there was a little typo in your email address. I have fixed that and re-sent the license mail.
I purchased the BetterTouchTool (Lifetime License) USD 25.92 with my debit card and has transaction stated in my account.. however I did not received any license.. can anyone advise on this ? thank you.
Huh ok the system managed to find my purchased ... they are trying to solve the issue. thanks
Hello, I bought the BTT license last year and was using it very actively on my computer. I reset my computer two days ago and when I reinstalled BTT, I could not find my license key. I deleted that email in my email. I cannot activate it now. But Andreas does not answer me. Can you send my license key to my email again? @Andreas_Hegenberg
@Yusuf_Cevik sorry, have been on vacation for a week. Will resend your license in a few minutes.
@victor_voon something seems to be wrong with your email account. All e-mails that are sent to it are bouncing back
In case anybody stumbles upon this thread via Google. Often it's faster to ask the Paddle (my reseller) support chatbot for your license details. It can look up your license and re-sent it to you: https://www.paddle.com/contact
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@Andreas_Hegenberg You are great, thank you very much, I am grateful to you for solving it immediately.
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I got it already, thank you very much