Describe the bug
When an external 4K monitor is connected, around 30% of left clicks from the trackpad aren't registered. Taps from the trackpad or clicks from an external mouse work just fine.
I completely reset my BTT settings and the problem persists. Currently, the only solution is to disable BTT ("for active app" is enough). Since it affects the normal left click, it's really annoying and I can't work with an external monitor and BTT at the same time.
I've had this problem for at least a few months, so it's not related to recent updates.
Screenshots
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Device information:
Type of Mac: MacBook Pro Touch Bar 15 (A1707, 2016)
macOS version: 10.13.6
BetterTouchTool version: 2.692
Monitor: LG 31MU97Z-B (Thunderbolt 2, Cinema 4K 40962160 instead of regular UHD 38402160)
Additional information (e.g. StackTraces, related issues, screenshots, workarounds, etc.):
Note: Before bug reporting, please make sure you have the latest version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS Console.app from the "User Diagnostic Reports" section.
The monitor has an integrated USB hub, but you have to connect a dedicated USB cable to the MacBook in order to use it (it wasn't connected to the hub). I still just disconnected all USB devices from the monitor but the problem persists.
On my MacBook there are no other devices connected other than the official TB3 to TB2 adapter. Disconnecting the charger didn't help, either.
I just noticed that other gestures, especially swipe gestures, doesn't work as consistent either, when connected to the monitor. Maybe something internal in BTT gets slowed down quite heavily while being connected to the monitor? When checking Activity Monitor, idle % CPU of BTT is constantly at 1 to 5% instead of 0.1 to 2%.
Sounds a lot like it's similar to the defective USB issue I described. The constant connect/disconnect notifications would also cause an increase in CPU usage and slow things down.
Could you go to the about tab in BTT and click the "Export Debug Information" button right after you reproduced the issue? This will create a folder called BetterTouchToolDebug on your desktop. If you send that to andreas@folivora.ai I'll take a look at the logs, maybe they show what's going on.
Unfortunately the logs show what I thought. A constantly (multiple times per second) disconnecting and reconnecting device.
Currently I have no solution to this, as BTT relies on the USB connect & disconnect notifications macOS sends in order to discover newly connected devices. In the future I may switch to a different approach though.
However this will not only increase CPU usage in BTT, but also system CPU usage, as the system constantly thinks a USB device has connected and disconnected.
Maybe it's somehow caused by the integrated USB hub? Does it maybe need to be powered externally or something like that? So far I only had two users with similar issues in the last few years, but in their case it was a defective USB stick, which was easier to replace...
Restarting the monitor a few times until no USB error shows up in Console.app helped for now. Even though that's no real fix, now at least I know It's not BTT's fault and I have a workaround.
