Key Sequence doesn't record typed letters (only records control, command, option, etc keys). App obtained through Setapp.

I am trying to create a typed key sequence, however "Key Sequence" doesn't record typed letters (e.g A 7 Y) (only records control, command, option, etc keys). App obtained through Setapp.

MacBook Pro, OSX Mojave

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Device information:

  • Type of Mac: Mid 2015
  • macOS version: Mojave, 10.14.3
  • BetterTouchTool version: 3.096

this probably means that either BTT doesn't have the accessibility permissions in system preferences -> Security and Privacy or that some app enabled secure input and didn't disable it afterwards. Does the BetterTouchTool menubar item show a warning after clicking it in the menubar?

Hi, Permissions all set properly indeed. I suspected sandbox issues as this is an app within setapp. I have uninstalled setapp and installed standalone trial of bettertouchtool and all worked great. However, when I reverted back to setapp same problem occurred.

setapp doesn't have a sandbox :man_shrugging:. I'd try to completely remove the permissions from System Preferences -> Security and Privacy -> Accessibility, then add the setapp version back there.

In fact I did try adding setapp permissions as you suggested but that did not help either. Actually, I forgot to mention that when I installed bettertouchtool I got the same problem and had to use AppCleaner to completely uninstall bettertouchtool. Then downloaded the trial and installed it, that solved the issue for me.