I'm sorry for writing out of topic, but I can't get an answer, so I'm writing here.

Hi Andreas,

I'm sorry for writing out of topic, but I can't get an answer, so I'm writing here.

I sent you an email twice(11/29, 12/1) to ask you to cancel the payment, but the payment has been processed. Is it impossible to get a refund?

I saw that there was a 30% off right after I purchased the program, and I applied the promotion code to buy the program again.

Please cancel the first purchase.
My order number: #20683871

Thank you.