High Sierra security update killed my BTT

Bug Reports
#1

I'm hoping this is a bug rather than an orchestrated way to extract more money from me on top of my modest standard subscription from two years ago…

All I did was install the latest High Sierra security update and after the reboot, BTT had disappeared from my menubar and refused to launch - telling me it was no longer supported and I would have to buy the latest version.

My OS version hasn't changed - it's still 10.13.6 - so there is no logical reason why BTT should suddenly be incompatible. In fact, it works fine on another Mac also running 10.13.6. So what just happened?

I followed the update links and tried to choose the "downgrade to latest supported version" option but nothing happened. So how do I continue to use BTT v2.428 in Os 10.13.6 where it was working happily until yesterday?

#2

Have you already tried to restart that machine?

if that doesn’t help I’d try to reapply the old license file again. Maybe it got corrupted during the update

#3

Thanks for your rapid response Andreas. The problem occurred after a restart and I have restarted again for good measure - to no avail.

As soon as I try to open the BTT app I get ambushed into a "no longer supported"/"give me money to upgrade" scenario so I can't access its menus to export the licence. How can I reimport the licence when I can't get to the menus?

#4

Double clicking the license file should work in that case.

Are you sure you are still on version v2.428 ? (otherwise maybe try to redownload via https://bettertouchtool.net/releases/btt_2.428_recovery_mojave.zip )

#5

Thanks, I'll try that. Where does it live? I can't see it in Home>Library>ApplicationSupport>BTT…or Preferences

#6

The license file is stored in ~/Library/Application Support/BetterTouchTool and has the file ending *.bttlicense

You can also use this free license file for such legacy versions of BTT https://boastr.net/free_legacy_license.bettertouchtool (right-click save / download)

#7

Thanks - I'll give it a go later.