Folders start appearing titled - (A Document Being Saved By Sparkle)

mormez · November 27, 2022, 10:40pm

Hello,
Been using BTT for a couple years. Recently when looking at my mac's Applications folder there are many folders with the title "(A Document Being Saved By Sparkle)" and inside it says "BetterTouchTool.app"

To reiterate there are a few of these folders, not just one. So the second folder is called "(A Document Being Saved By Sparkle 2)" and so on. Every folder has the same file as above.

Anyone know what is happening and more importantly how to get it to stop?

macOS Monterey Version 12.6 (21G115)
Intel MBP 15 inch (2018)

Thanks.

Andreas_Hegenberg · November 27, 2022, 10:46pm

Weird, these are created during updates (Sparkle is the updater framework BTT uses), however should be deleted immediately after. Only if BTT would crash during or right after the upgrade process it could fail to delete them.

I think there has been an issue with one previous update where BTT crashed a few times. Maybe that's what created the folders.

mormez · November 27, 2022, 11:28pm

I noticed many of these folders in my applications folder a few weeks ago. Trashed them and checked again today - and there were two. It seems that it’s still going on for me.

I trashed those folders again today and will check again in a few days to see if they come back.

mormez · November 28, 2022, 8:08pm

Hi Andreas,
Thank you for replying yesterday. Wanted to update that since yesterday 4 new folders appeared in my Applications folder. Uploaded a screenshot.

Is there anything that can me done to stop this from happening? Would there be anything you need from me to help figure this out?

Best,
Mor

Andreas_Hegenberg · November 28, 2022, 8:16pm

Unfortunately this is the first time I have heard about this, thus no idea what could cause it. I'd try to download a fresh copy of BTT manually via folivora.ai - Great Tools for your Mac!

If I find anything I'll post it here

J85549 · December 2, 2022, 7:53pm

I also have this issue. I delete them and eventually they reappear. Backups show them appearing around November 14.

Currently using 13.1 Beta.

Screenshot 2022-12-02 at 2.37.18 PM

Andreas_Hegenberg · December 2, 2022, 7:54pm

can you find any crash reports related to BetterTouchTool in the macOS console app?

J85549 · December 2, 2022, 8:14pm

I only have something in the "Log Reports"

2022-12-01 23:44:45.420 BetterTouchProcessPrioWatcher[893:6182] launching
2022-12-01 23:44:45.424 BetterTouchProcessPrioWatcher[893:6182] did launch
2022-12-01 23:45:47.660 BetterTouchProcessPrioWatcher[893:6182] BTT did launch
2022-12-01 23:45:47.665 BetterTouchProcessPrioWatcher[893:6182] checking signature for bundle: file:///Applications/BetterTouchTool.app/
2022-12-01 23:45:48.618 BetterTouchProcessPrioWatcher[893:6182] signature looks good!
2022-12-01 23:45:48.618 BetterTouchProcessPrioWatcher[893:6182] did set BetterTouchTool priority to -2 | 0
2022-12-02 09:48:39.926 BetterTouchProcessPrioWatcher[589:4766] launching
2022-12-02 09:48:39.934 BetterTouchProcessPrioWatcher[589:4766] did launch
2022-12-02 09:49:26.292 BetterTouchProcessPrioWatcher[589:4766] BTT did launch
2022-12-02 09:49:26.300 BetterTouchProcessPrioWatcher[589:4766] checking signature for bundle: file:///Applications/BetterTouchTool.app/
2022-12-02 09:49:27.076 BetterTouchProcessPrioWatcher[589:4766] signature looks good!
2022-12-02 09:49:27.076 BetterTouchProcessPrioWatcher[589:4766] did set BetterTouchTool priority to -2 | 0
2022-12-02 14:29:03.708 BetterTouchProcessPrioWatcher[589:4766] BTT did launch
2022-12-02 14:29:03.709 BetterTouchProcessPrioWatcher[589:4766] checking signature for bundle: file:///Applications/BetterTouchTool.app/
2022-12-02 14:29:03.862 BetterTouchProcessPrioWatcher[589:4766] signature looks good!
2022-12-02 14:29:03.862 BetterTouchProcessPrioWatcher[589:4766] did set BetterTouchTool priority to -2 | 0
2022-12-02 15:01:03.789 BetterTouchProcessPrioWatcher[589:4766] BTT did launch
2022-12-02 15:01:03.790 BetterTouchProcessPrioWatcher[589:4766] checking signature for bundle: file:///Applications/BetterTouchTool.app/
2022-12-02 15:01:04.022 BetterTouchProcessPrioWatcher[589:4766] signature looks good!
2022-12-02 15:01:04.022 BetterTouchProcessPrioWatcher[589:4766] did set BetterTouchTool priority to -2 | 0
2022-12-02 15:01:07.502 BetterTouchProcessPrioWatcher[589:4766] BTT did restart
2022-12-02 15:01:16.971 BetterTouchProcessPrioWatcher[589:4766] BTT did launch
2022-12-02 15:01:16.972 BetterTouchProcessPrioWatcher[589:4766] checking signature for bundle: file:///Applications/BetterTouchTool.app/
2022-12-02 15:01:17.128 BetterTouchProcessPrioWatcher[589:4766] signature looks good!
2022-12-02 15:01:17.128 BetterTouchProcessPrioWatcher[589:4766] did set BetterTouchTool priority to -2 | 0
2022-12-02 15:04:57.451 BetterTouchProcessPrioWatcher[589:4731] launching
2022-12-02 15:04:57.462 BetterTouchProcessPrioWatcher[589:4731] did launch
2022-12-02 15:05:43.990 BetterTouchProcessPrioWatcher[589:4731] BTT did launch
2022-12-02 15:05:44.058 BetterTouchProcessPrioWatcher[589:4731] checking signature for bundle: file:///Applications/BetterTouchTool.app/
2022-12-02 15:05:44.792 BetterTouchProcessPrioWatcher[589:4731] signature looks good!
2022-12-02 15:05:44.792 BetterTouchProcessPrioWatcher[589:4731] did set BetterTouchTool priority to -2 | 0

J85549 · December 5, 2022, 7:47am

Now I have something in the Crash Logs and also another new folder.

Summary

Translated Report (Full Report Below)

Process: BetterTouchTool [874]
Path: /Applications/BetterTouchTool.app/Contents/MacOS/BetterTouchTool
Identifier: com.hegenberg.BetterTouchTool
Version: 3.957 (2122)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-12-03 20:22:53.3660 -0500
OS Version: macOS 13.1 (22C5059b)
Report Version: 12

Time Awake Since Boot: 39000 seconds

System Integrity Protection: enabled

Crashed Thread: 4 Dispatch queue: com.apple.root.background-qos

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Exception Codes: 0x0000000000000001, 0x0000000000000008

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [874]

VM Region Info: 0x8 is not in any region. Bytes before following region: 105553518919672
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-/rwx SM=NUL ...(unallocated)

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x1995a5d70 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x1995b78a4 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x1995ae5c4 mach_msg_overwrite + 540
3 libsystem_kernel.dylib 0x1995a60ec mach_msg + 24
4 CoreFoundation 0x1996c4bc0 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x1996c34ac __CFRunLoopRun + 1232
6 CoreFoundation 0x1996c2888 CFRunLoopRunSpecific + 612
7 HIToolbox 0x1a2d9afa0 RunCurrentEventLoopInMode + 292
8 HIToolbox 0x1a2d9ade4 ReceiveNextEventCommon + 672
9 HIToolbox 0x1a2d9ab2c _BlockUntilNextEventMatchingListInModeWithFilter + 72
10 AppKit 0x19c94415c _DPSNextEvent + 632
11 AppKit 0x19c9432ec -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 728
12 AppKit 0x19c93771c -[NSApplication run] + 464
13 AppKit 0x19c90eb60 NSApplicationMain + 880
14 dyld 0x1992bbe50 start + 2544

Thread 1:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x1995a5d70 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x1995b78a4 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x1995ae5c4 mach_msg_overwrite + 540
3 libsystem_kernel.dylib 0x1995a60ec mach_msg + 24
4 CoreFoundation 0x1996c4bc0 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x1996c34ac __CFRunLoopRun + 1232
6 CoreFoundation 0x1996c2888 CFRunLoopRunSpecific + 612
7 AppKit 0x19ca6e0a4 _NSEventThread + 172
8 libsystem_pthread.dylib 0x1995e506c _pthread_start + 148
9 libsystem_pthread.dylib 0x1995dfe2c thread_start + 8

Thread 2:
0 libsystem_kernel.dylib 0x1995a5d70 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x1995b78a4 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x1995ae5c4 mach_msg_overwrite + 540
3 libsystem_kernel.dylib 0x1995a60ec mach_msg + 24
4 CoreFoundation 0x1996c4bc0 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x1996c34ac __CFRunLoopRun + 1232
6 CoreFoundation 0x1996c2888 CFRunLoopRunSpecific + 612
7 CoreFoundation 0x1997497f8 CFRunLoopRun + 64
8 MultitouchSupport 0x1a6349d68 mt_ThreadedMTEntry + 72
9 libsystem_pthread.dylib 0x1995e506c _pthread_start + 148
10 libsystem_pthread.dylib 0x1995dfe2c thread_start + 8

Thread 3:
0 libsystem_pthread.dylib 0x1995dfe18 start_wqthread + 0

Thread 4 Crashed:: Dispatch queue: com.apple.root.background-qos
0 BetterTouchTool 0x104f7efb0 __dispatch_after_delay_block_invoke + 92
1 BetterTouchTool 0x104f7efac __dispatch_after_delay_block_invoke + 88
2 BetterTouchTool 0x104f7dee8 -[IDMSyncManager synchronizeWithCompletion:] + 284
3 libdispatch.dylib 0x19945c9dc _dispatch_call_block_and_release + 32
4 libdispatch.dylib 0x19945e504 _dispatch_client_callout + 20
5 libdispatch.dylib 0x1994700b4 _dispatch_root_queue_drain + 684
6 libdispatch.dylib 0x1994707c0 _dispatch_worker_thread2 + 164
7 libsystem_pthread.dylib 0x1995e10c4 _pthread_wqthread + 228
8 libsystem_pthread.dylib 0x1995dfe20 start_wqthread + 8

Thread 5:
0 libsystem_pthread.dylib 0x1995dfe18 start_wqthread + 0

Thread 6:
0 libsystem_pthread.dylib 0x1995dfe18 start_wqthread + 0

Thread 4 crashed with ARM Thread State (64-bit):
x0: 0x000060000395f190 x1: 0x0000000000000000 x2: 0x0000000000000000 x3: 0x000060000395f1b0
x4: 0x0000000000000010 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000023
x8: 0x0000000000000000 x9: 0x0000000000000154 x10: 0x0000000000003180 x11: 0x00000000000007fb
x12: 0x0000000098064842 x13: 0x00000000000007fd x14: 0x0000000098265109 x15: 0x0000000098064842
x16: 0x0000000000000109 x17: 0x0000000018200000 x18: 0x0000000000000000 x19: 0x000060000395cf60
x20: 0x000060000124daa0 x21: 0x000060000362e800 x22: 0x0000000000000001 x23: 0x000000000000000f
x24: 0x0000000105871000 x25: 0x0000000000000000 x26: 0x0000000000000114 x27: 0x0000000000000000
x28: 0x000000016b32f0e0 fp: 0x000000016b32ed50 lr: 0x7f53000104f7efac
sp: 0x000000016b32ed30 pc: 0x0000000104f7efb0 cpsr: 0x60001000
far: 0x0000000000000008 esr: 0x92000006 (Data Abort) byte read Translation fault

Binary Images:
0x1995a5000 - 0x1995ddff3 libsystem_kernel.dylib () /usr/lib/system/libsystem_kernel.dylib
0x199643000 - 0x199b1afff com.apple.CoreFoundation (6.9) <5386a5c3-3a68-3edb-b45f-192fd61b99a8> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x1a2d69000 - 0x1a309cfff com.apple.HIToolbox (2.1.1) <70f4f1cd-f5fe-31b8-95c5-41dd7c30e8e5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x19c90b000 - 0x19d814fff com.apple.AppKit (6.9) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x1992b6000 - 0x199340b67 dyld () /usr/lib/dyld
0x1995de000 - 0x1995eaffb libsystem_pthread.dylib () /usr/lib/system/libsystem_pthread.dylib
0x1a6345000 - 0x1a637ffff com.apple.MultitouchSupport.framework (6400.44) <0256b454-27cb-35a3-9b93-b0563fea3212> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x104be4000 - 0x1055f7fff com.hegenberg.BetterTouchTool (3.957) <31c43ff7-9020-31d9-ad3d-3f8cd73ca507> /Applications/BetterTouchTool.app/Contents/MacOS/BetterTouchTool
0x19945a000 - 0x1994a1fff libdispatch.dylib () <9cbf0bbc-ebb4-3b88-9f2a-079c68094484> /usr/lib/system/libdispatch.dylib
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.4G resident=0K(0%) swapped_out_or_unallocated=1.4G(100%)
Writable regions: Total=1.6G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.6G(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 3
Activity Tracing 256K 1
CG image 3408K 34
ColorSync 512K 26
CoreAnimation 2640K 62
CoreData 144K 3
CoreData Object IDs 4112K 2
CoreGraphics 64K 4
CoreUI image data 3840K 31
Foundation 16K 1
IOAccelerator 48K 1
IOKit 144K 6
Image IO 32K 2
Kernel Alloc Once 32K 1
MALLOC 354.5M 66
MALLOC guard page 288K 14
MALLOC_MEDIUM (reserved) 888.0M 8 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
SQLite page cache 1792K 14
STACK GUARD 56.1M 7
Stack 11.8M 27
VM_ALLOCATE 144K 8
__AUTH 2005K 384
__AUTH_CONST 25.0M 617
__CTF 756 1
__DATA 14.0M 613
__DATA_CONST 29.8M 633
__DATA_DIRTY 2004K 242
__FONT_DATA 2352 1
__LINKEDIT 781.8M 14
__OBJC_CONST 4908K 352
__OBJC_RO 65.4M 1
__OBJC_RW 1985K 1
__TEXT 606.1M 654
dyld private memory 256K 1
libnetwork 128K 8
mapped file 181.0M 43
shared memory 1024K 19
=========== ======= =======
TOTAL 3.3G 3906
TOTAL, minus reserved VM space 2.1G 3906

Full Report

{"app_name":"BetterTouchTool","timestamp":"2022-12-03 20:23:42.00 -0500","app_version":"3.957","slice_uuid":"31c43ff7-9020-31d9-ad3d-3f8cd73ca507","build_version":"2122","platform":1,"bundleID":"com.hegenberg.BetterTouchTool","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.1 (22C5059b)","roots_installed":0,"name":"BetterTouchTool","incident_id":"FBC343B4-5C06-470C-83E1-297FCDCBD01D"}
{
"uptime" : 39000,
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro18,3",
"coalitionID" : 853,
"osVersion" : {
"train" : "macOS 13.1",
"build" : "22C5059b",
"releaseType" : "User"
},
"captureTime" : "2022-12-03 20:22:53.3660 -0500",
"incident" : "FBC343B4-5C06-470C-83E1-297FCDCBD01D",
"pid" : 874,
"translated" : false,
"cpuType" : "ARM-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2022-12-03 09:32:58.1193 -0500",
"procStartAbsTime" : 1492868413,
"procExitAbsTime" : 937316915373,
"procName" : "BetterTouchTool",
"procPath" : "/Applications/BetterTouchTool.app/Contents/MacOS/BetterTouchTool",
"bundleInfo" : {"CFBundleShortVersionString":"3.957","CFBundleVersion":"2122","CFBundleIdentifier":"com.hegenberg.BetterTouchTool"},
"storeInfo" : {"deviceIdentifierForVendor":"5D9E4C48-F7B8-5EBC-8285-95A59D53D58B","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.hegenberg.BetterTouchTool",
"crashReporterKey" : "11974D1B-BA42-6878-A4BB-3577B4751034",
"throttleTimeout" : 2147483647,
"sip" : "enabled",
"vmRegionInfo" : "0x8 is not in any region. Bytes before following region: 105553518919672\n REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-/rwx SM=NUL ...(unallocated)",
"exception" : {"codes":"0x0000000000000001, 0x0000000000000008","rawCodes":[1,8],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000008"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":874},
"vmregioninfo" : "0x8 is not in any region. Bytes before following region: 105553518919672\n REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-/rwx SM=NUL ...(unallocated)",
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"faultingThread" : 4,
"threads" : 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Andreas_Hegenberg · December 5, 2022, 7:52am

the crashlog suggests this might be related to the experimental dropbox/icloud sync, which I’ll replace with something different anyways soon.
I’d recommend to disable the sync as it has caused various other issues recently.

crab · February 23, 2023, 10:12pm

I keep getting those Sparkle folders as well. I don't have sync enabled.

PlaidRadish · August 24, 2023, 2:21pm

I have had this exact same problem spring up on a few different macOS devices through the last several years.

Does it perhaps have something to do with the two separate pages of "Update" settings? Note:

Under Standard Settings>Basic>General, there is a "Enable automatic update checking"
Under Advanced>General>General Stuff>Updates, there is "Enable automatic update checking" and "Silently download & install..."

I've tried turning off most of these settings to see if the problem resolves itself.

BenShirley · December 1, 2023, 3:58am

My issue just started this evening with 4 folders being created.

crab · January 7, 2024, 9:01pm

I currently have 26 sparkle folders totally 780MB in my Applications folder.

someguy1 · January 9, 2024, 5:11am

You can add me to the list of people who this is happening to. I also don't have sync enabled.

Richard_Paige · March 10, 2024, 8:52am

HI,

I have this problem as well. However, I do not have your product. My folders have a "stopped" whatsapp app in it.

I'm not sure, but I suspect that it started when I installed CleanMyMac x (although that might be wrong).

I don't know if the others with the problem have it installed.

mormez · March 10, 2024, 2:14pm

That's interesting, I had cleanmymac x installed as well.
I haven't had this problem in a while but did have it installed when it happened, so perhaps it's related.

jamesb · July 3, 2024, 10:19am

I also have this issue. I also have CleanMyMac installed.

What's the fix here, can we delete the folders?

Dominos89 · August 9, 2024, 1:10pm

And me. I got two of them. I installed cleanmymac a while back but I deleted it after the trial and these two folders appeared way after that time. Seems they're safe to delete. If something happens, can always reinstall BTT, right?

bwt615 · October 22, 2024, 2:51pm

Yeah super frustrating I created an account to just complain about this. A productivity tool should not be creating more work for clean up.