Does downgrading delete saved configurations?

Bug Reports
1

So BTT deleted all my keyboard hotkey configs and whatnot.

Looks like my license expired today and BTT suggested to downgrade to a previous version if I didn't want to pay for 2 more years' worth of upgrades. And that's what I did. I am currently in 3.579 (1722), after downgrading.

It all started because BTT required me to disable/enable the Accessibility API permission, for some reason, and then after restarting the app, a 'your license expired blah blah' message appeared. So I downgraded.

Never had a problem with BTT until now.

I don't expect a fix or any resolution, my configs are gone, period.

I just want to know if this is expected behaviour. Out of morbid curiosity.

Causes could only be either enabling/disabling Accessibility API or downgrading. That's all I did.

Anyway...

Device information:

  • Type of Mac: MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
  • macOS version: Big Sur 11.6 (20G165)
  • BetterTouchTool version: 3.579 (1722)

Work around would be to keep backups.. but I didn't even think of backing BTT. Kinda naive.

2

BTT automatically creates backups when upgrading, so you should be able to restore your configuration by going to the main menu => help => restore settings from backup

Maybe create a quick backup of this folder before trying: ~/Library/Application Support/BetterTouchTool

Upgrading and then downgrading sometimes can cause issues if the data file has been upgraded during the upgrade process, thus reimporting manually when downgrading might be necessary.

3

Hey!

Thanks for the almost instant response, Andreas!

So I did what you told me, backing up the ~/Library/Application Support/BetterTouchTool folder, and trying to restore the backup. But this started a loop where I get a "BetterTouchTool version incompatible", because the backup only works with an older version, even if I reinstall. I had to remove the ~/Library/Application Support/BetterTouchTool folder entirely (having it backed up, of course).

I don't really want to lose time debugging this. I didn't have that many configs after all.

I'll just back stuff up, and remember about the automatic backup options if something happens again.

Thanks man, it's a really cool app after all.

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