Did not receive ID after Purchase

Bugs or Unexpected Behavior
1

I bought recently better touch tool with my apple pay, but i didnt get mail with ID due to some issues with mail maybe, so i cant register it :confused: ive sent email to ask for help but there is no answer.

Note:
Before bug reporting, please make sure you have tried the latest (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS Console.app from the "User Diagnostic Reports" section.

Describe the bug
A clear and concise description of what the bug is. Any bug reports that contain insults against me or my software will be deleted without warning (unfortunately this has become necessary to mention here).

Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):

Screenshots
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Device information:

  • Type of Mac:
  • macOS version:
  • BetterTouchTool version: (please post the exact version - not just "the latest one")

Additional information (e.g. crash logs, related issues, etc.):

2

I can't seem to find a matching support e-mail. Could you send a private message with your details?
Did you send it to andreas@folivora.ai ?

3

hmm, not sure how to send private message, ive resend mail to( andreas@folivora.ai) ?plz check.

4

cant find the way to send prv message :confused:

5

Now I received your email. The license seems to have sent fine on November 24, but I have just triggered a re-send. Possibly check your spam folder in case it still hasn't arrived.

6

ok , I got the registration link, is that the license? cause nothing else arrived

7

I think then your spam filter is blocking the mails from my licensing system, this would also explain why you haven't received anything before. Do you have a custom spam filter configured on that domain? You should have received a separate mail that contains the link and additionally a license file attached.

However the link I sent is enough, it allows you to download the license file or directly activate BTT.