Custom Snap Area Snapping To Incorrect Display

Bug Reports
1

Describe the bug
Create a snap area for one monitor, it shows up on both monitors and only snaps to one of them. Please see video.

**Affected input device: MacBook Trackpad, Magic Mouse/Trackpad

Screenshots: https://youtu.be/leRuBrII78k

Device information:

  • Type of Mac: MacBook Pro (15-inch, 2017)
  • macOS version: 10.14 (18A391)
  • BetterTouchTool version: Test with both 2.644 and 2.654

Additional information (e.g. StackTraces, related issues, screenshots, workarounds, etc.):
The two monitor that are getting cross-referenced are named "BenQ PD3200U (1)" and "BenQ PD3200U (2)" note that are the same hardware, one in portrait mode rotated 90 the other rotated 270. Please see video, already restarted, reinstalled, cleared all snap areas, all that jazz.

2

Any feedback or workaround for this issue?

3

Just checking in to see if there is any feedback.

4

Bump... Just checking in...

5

Sorry, I currently don't have a solution as I have not observed such a behavior before. Maybe these monitors report the same serial number to BTT, which confuses it?

I'll try to find a way to reproduce this, but it may take a bit.

You could also try to move the positioning in System Preferences => Displays just a tiny bit, maybe BTT will be able to differentiate them afterwards.

6

I'll try the positioning change a bit later today. Is there any other debug info I can get you regarding setup? Where would I get the "serial numbers"?