BTT stopped working

Bugs or Unexpected Behavior
1

Describe the bug
BTT stopped working yesterday, i.e., it would no longer react to key combinations or gestures that it recognized moments earlier (no change in open or active apps) - so far restarting it solved any problems, now it does not come back. not even after a restart of the computer.
Updated to the latest version (5.221) - same.

Device information:

  • Type of Mac: MacBook Pro / M4 Max
  • macOS version: 15.3.1
  • BetterTouchTool version: 5.221

Additional information (e.g. crash logs, related issues, etc.):

I don't see any crash logs. in console.app, but in Activity monitor I see recent hangs increase every ~5sec ...
By sampling the app there I can get a call graph - would that help?

2

I'd try to kill the process, then run this command to enable safe mode:

 defaults write com.hegenberg.BetterTouchTool BTTSafeModeEnabled YES

Then you can check which trigger might cause the problem (possibly check in Recently Used). Sounds like maybe something is set to trigger itself recursively.

Afterwards quit BTT again and disable safe mode:

 defaults write com.hegenberg.BetterTouchTool BTTSafeModeEnabled NO
3

Trying that I do not (yet) get hangs in Activiy Monitor but I still don't get the BTT panel to show (nor do I see it in the list of open apps (CMD+TAB)

Thus, I have no access to "recently used" ...

4

what happens if you click the BTT menubar icon? or do you have that hidden? (in that case click the app icon twice to show the preferences)

5

Unfortunately, on the new Mac I do no longer see the menubar icon. Just tried on a larger second monitor, but the length of displayed items seems to be same as on the main (=built-in) screen.
I did not actively hide it and actually miss several other menubar items that I used to see on my old Macbook.
Should you have any suggestions in that direction, that would be greatly appreciated!

Any other way to get the preferences to show?

6

Alternatively, I've read that removing the settings would be an option ... can that be done without loosing all my shortcuts?

7

I hope I'm not mistaken, but all the shortcuts are stored in the presets, so you can delete the settings (or whatever you are referring to) and then import one of the exported preset (if you have any). This is how you usually export a preset:

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Additionally take a look at the "Restore settings" doc