BTT stopped triggering Shortcuts on my Mac

Bugs or Unexpected Behavior
1

Approximately two weeks ago, my shortcuts stopped being triggered by Better Touch Tool. I can manually trigger the shortcuts, and they work great. I even have Better Touch Tool creating a JSON array inside the shortcut after I trigger it, and that works.

I created the HUD to ensure the Better Touch Tool trigger was actually firing, and the HUD does display. However, I'm using logger and shortcuts, and the shortcut never even starts. I've included a screen recording of the issue at the bottom of this post to help you troubleshoot.

For the record, your software is the coolest thing ever. I'm trying to think of how I can create a full-time job of just... getting paid to create cool, better-touched tools, shortcuts for people for a living. Haha.

Regular mouse and floating bar both are affected.

BTT Support
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Device information:

  • Type of Mac: Macbook Pro 2019 Intel 2.6ghz i7
  • macOS version: 15.0.1
  • BetterTouchTool version: 4.846

Here is a screen recording: BTT Support

2

can you also still trigger the shortcut via terminal?

shortcuts run "shortcut name"
3

Terminal works just fine.

4

weird. I'd try to kill the Shortcuts Events process in Activity Monitor and see whether that helps. If not you might need to restart your Mac

5

Unfortunately that didn't do anything. Any other way I can fix this? All I use BTT for is to fire off Shortcuts at the moment

6

depending on the shortcut BTT either uses Apple Script (default) or the terminal command (if input is required) to trigger the shortcuts. I can't really think of anything that could break this.

However if the terminal option works for you, you could use the "Execute Terminal Command" action inside of BTT to run the Shortcuts.

7

Works for now!