BTT Stopped Opening, Now "Version Incompatible"

Bug Reports
1

Last week, my BTT stopped opening altogether. I tried installing the latest version of BTT, restarting my system, uninstalling and reinstalling BTT, and resetting privacy settings. Nothing worked. Finally, I downloaded an older version that matched my settings files. Now I see the following error message (even after re-installing the newest version):

"BetterTouchTool version incompatible

The Version of BTT you are currently using isn't compatible with the version of your data file!
Older copies of the data files are stored in ~/Library/Application Support/BetterTouchTool."

Help would be greatly appreciated!

**Affected input device: MacBook Touch Bar

Device information:

  • Type of Mac: MacBook Pro 2019
  • macOS version: Ventura 13.4
  • BetterTouchTool version: 4.100
2

I'd try to download the latest version from Index of /releases

The message usually appears if the data files had already been migrated to a newer BTT version, then can't be used on the old version anymore.

Best create a backup of the ~/Library/Application Support/BetterTouchTool folder first

3

Hi Andreas,

Thank you for your reply. I've made a backup of the ~/Library/Application Support/BetterTouchTool and downloaded the latest release from the index of /releases. I'm still seeing the same error message that the BTT version is incompatible. How can I proceed from here? Would it be easier if I shared the ~/Library/Application Support/BetterTouchTool folder with you?

Thanks so much.

4

Hello,

Following up as this error message still persists. How can I proceed, given the information above?

Thank you.

5

You can send the ~/Library/Application Support/BetterTouchTool folder to andreas@folivora.ai, then I'll have a look!

6

Hi Andreas,

I've emailed twice with the BTT folder (on July 17th and August 18th) and haven't yet heard back - I suspect the emails may have gone to your junk folder. If you could take a look to locate the emails, I would appreciate it. The subject is " Bug Report: BTT Stopped Opening, Now "Version Incompatible". I'd like to get this resolved since my BTT standard license is still active.

Thank you.

8

I have the same issue. Stopped working out of nowhere and cant get it to start again.

9

This message can have many reasons, essentially it just means the current data file is not readable by the current version of BTT. The database could be corrupted or a bad upgrade => downgrade => upgrade cycle has happened.

First create a backup of ~/Library/Application Support/BetterTouchTool, then try to delete the most recently changed file ending with -wal. That sometimes already fixes the issue.

If not try to use Help => Restore Settings From Backup within BTT.

1 Like
10

Thanks, Andreas! I had to delete a few of the -wal files before it started working again.