BTT latest update makes Trackpad very unreliable

Bug Reports
1

Since the last update, BTT makes the trackpad behave very unreliably (both Magic Trackpad as well as built-in trackpad). Clicking on anything may take several retries, and also gestures are most of the time only working after trying several times.

  • Type of Mac: MBP late 2016
  • macOS version: Mojave (10.14.3)
  • BetterTouchTool version: 2.719 (1030)

Steps taken so far:

Reboot, remove com.apple.AppleMultitouchTrackpad* etc. from ~/Library/Preferences, then restart. Nothing helped. Stopping BTT immediately resolves the problems.

2

I can't see such a problem here, but it would be great if you'd go to the about tab in BTT and click the "Export Debug Information" button. This will create a folder called BetterTouchToolDebug that you can zip and send to andreas@folivora.ai - this will probably allow me to see what's wrong.

After doing that you can just downgrade to a previous non-alpha version for now: https://folivora.ai/releases

3

Issue has been resolved via email communication. Seems a faulty USB Stick was the culprit.

4

Thanks for the excellent and immediate support, Andreas.

Yes, indeed, the problem was resolved. I had an apparently faulty USB Stick connected to a USB3 hub that in turn was connected to a Thunderbolt 3 Hub. Andreas found in the BTT logs that there was a USB device constantly disconnecting, which affected BTT. Using the Apple Console, I was able to see those events and then, disconnecting one cable after the other, found the culprit. BTT works very well, as always, now.

Thanks again!

5

Ah maybe in that case the USB stick is not even faulty but one of the USB hubs doesn't provide enough power to keep it connected.