BTT crashes when trying to config a "Run Shortcut & Show Result Widget" (either for Touch Bar or for Stream Deck)

Describe the bug
After creating a Run Shortcut & Show Result Widget, clicking on its row leads to instant crash. It seems to be related to BTT failing to fetch my Shortcuts. I have 300+ shortcuts, not sure if it could be related.
One interesting thing to note is that BTT shows all my Shortcuts without problem for normal actions.
I've discovered this issue when first alpha releases for Stream Deck dropped, but thought it was related to the early beta. Now that it's been a few months, and that I noticed it's also present on Touch Bar, I think you may not be aware of the issue.

Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):
At least Touch Bar and Stream Deck.

Device information:

  • Type of Mac: MacBook Pro
  • macOS version: 12.6
  • BetterTouchTool version: 3.874

StackTrace:

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               BetterTouchTool [44665]
Path:                  /Applications/BetterTouchTool.app/Contents/MacOS/BetterTouchTool
Identifier:            com.hegenberg.BetterTouchTool
Version:               3.874 (2027)
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2022-09-27 13:45:35.1184 +0200
OS Version:            macOS 12.6 (21G115)
Report Version:        12
Bridge OS Version:     6.6 (19P6067)
Anonymous UUID:        9F366A7F-0D3A-1CD6-D564-4004D321B916

Sleep/Wake UUID:       6C1FCB68-3B27-4B8E-AE4A-08D64F878228

Time Awake Since Boot: 90000 seconds
Time Since Wake:       4506 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called


Application Specific Backtrace 0:
0   CoreFoundation                      0x00007ff804c88773 __exceptionPreprocess + 242
1   libobjc.A.dylib                     0x00007ff8049e8bc3 objc_exception_throw + 48
2   CoreFoundation                      0x00007ff804d0d35b -[NSObject(NSObject) __retain_OA] + 0
3   CoreFoundation                      0x00007ff804bef555 ___forwarding___ + 1356
4   CoreFoundation                      0x00007ff804beef78 _CF_forwarding_prep_0 + 120
5   BetterTouchTool                     0x0000000106907264 __44+[BTTFormConfigTBAppleScript shortcutsGroup]_block_invoke + 1500
6   BetterTouchTool                     0x0000000106927bb7 -[BTTFormService itemsToAddForItem:] + 308
7   BetterTouchTool                     0x0000000106927cdd -[BTTFormService itemsToAddForItem:] + 602
8   BetterTouchTool                     0x0000000106927cdd -[BTTFormService itemsToAddForItem:] + 602
9   BetterTouchTool                     0x0000000106928231 -[BTTFormService evaluateFormVisibility] + 554
10  BetterTouchTool                     0x00000001069267f1 -[BTTFormService reloadValuesForTrigger:] + 2606
11  BetterTouchTool                     0x0000000106925db0 -[BTTFormService reloadValues] + 57
12  BetterTouchTool                     0x000000010692ae21 -[BTTFormService saveArray:] + 4412
13  BetterTouchTool                     0x0000000106929a2d -[BTTFormService save] + 284
14  BetterTouchTool                     0x00000001069279e2 -[BTTFormService changeValueForFormElement:newValue:] + 1417
15  BetterTouchTool                     0x00000001068f2ae2 __51-[BTTSelectorPopoverCell popupButtonDidSelectItem:]_block_invoke + 94
16  libdispatch.dylib                   0x00007ff80498e0cc _dispatch_call_block_and_release + 12
17  libdispatch.dylib                   0x00007ff80498f317 _dispatch_client_callout + 8
18  libdispatch.dylib                   0x00007ff80499bc78 _dispatch_main_queue_drain + 943
19  libdispatch.dylib                   0x00007ff80499b8bb _dispatch_main_queue_callback_4CF + 31
20  CoreFoundation                      0x00007ff804c4af37 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
21  CoreFoundation                      0x00007ff804c0bfcf __CFRunLoopRun + 2771
22  CoreFoundation                      0x00007ff804c0ae3c CFRunLoopRunSpecific + 562
23  HIToolbox                           0x00007ff80d8ba5e6 RunCurrentEventLoopInMode + 292
24  HIToolbox                           0x00007ff80d8ba213 ReceiveNextEventCommon + 283
25  HIToolbox                           0x00007ff80d8ba0e5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
26  AppKit                              0x00007ff807644fad _DPSNextEvent + 927
27  AppKit                              0x00007ff80764366a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
28  AppKit                              0x00007ff807635d19 -[NSApplication run] + 586
29  AppKit                              0x00007ff807609c97 NSApplicationMain + 817
30  dyld                                0x00000001095fe52e start + 462


Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib        	    0x7ff804b1000e __pthread_kill + 10
1   libsystem_pthread.dylib       	    0x7ff804b461ff pthread_kill + 263
2   libsystem_c.dylib             	    0x7ff804a91d24 abort + 123
3   libc++abi.dylib               	    0x7ff804b02082 abort_message + 241
4   libc++abi.dylib               	    0x7ff804af31bd demangling_terminate_handler() + 266
5   libobjc.A.dylib               	    0x7ff8049efe11 _objc_terminate() + 96
6   libc++abi.dylib               	    0x7ff804b014a7 std::__terminate(void (*)()) + 8
7   libc++abi.dylib               	    0x7ff804b01458 std::terminate() + 56
8   libdispatch.dylib             	    0x7ff80498f32b _dispatch_client_callout + 28
9   libdispatch.dylib             	    0x7ff80499bc78 _dispatch_main_queue_drain + 943
10  libdispatch.dylib             	    0x7ff80499b8bb _dispatch_main_queue_callback_4CF + 31
11  CoreFoundation                	    0x7ff804c4af37 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
12  CoreFoundation                	    0x7ff804c0bfcf __CFRunLoopRun + 2771
13  CoreFoundation                	    0x7ff804c0ae3c CFRunLoopRunSpecific + 562
14  HIToolbox                     	    0x7ff80d8ba5e6 RunCurrentEventLoopInMode + 292
15  HIToolbox                     	    0x7ff80d8ba213 ReceiveNextEventCommon + 283
16  HIToolbox                     	    0x7ff80d8ba0e5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
17  AppKit                        	    0x7ff807644fad _DPSNextEvent + 927
18  AppKit                        	    0x7ff80764366a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
19  AppKit                        	    0x7ff807635d19 -[NSApplication run] + 586
20  AppKit                        	    0x7ff807609c97 NSApplicationMain + 817
21  dyld                          	       0x1095fe52e start + 462

Thread 1:: com.apple.NSEventThread
0   libsystem_kernel.dylib        	    0x7ff804b0997a mach_msg_trap + 10
1   libsystem_kernel.dylib        	    0x7ff804b09ce8 mach_msg + 56
2   CoreFoundation                	    0x7ff804c0d36d __CFRunLoopServiceMachPort + 319
3   CoreFoundation                	    0x7ff804c0b9f8 __CFRunLoopRun + 1276
4   CoreFoundation                	    0x7ff804c0ae3c CFRunLoopRunSpecific + 562
5   AppKit                        	    0x7ff8077b29ce _NSEventThread + 132
6   libsystem_pthread.dylib       	    0x7ff804b464e1 _pthread_start + 125
7   libsystem_pthread.dylib       	    0x7ff804b41f6b thread_start + 15

Thread 2:: com.facebook.SocketRocket.NetworkThread
0   libsystem_kernel.dylib        	    0x7ff804b0997a mach_msg_trap + 10
1   libsystem_kernel.dylib        	    0x7ff804b09ce8 mach_msg + 56
2   CoreFoundation                	    0x7ff804c0d36d __CFRunLoopServiceMachPort + 319
3   CoreFoundation                	    0x7ff804c0b9f8 __CFRunLoopRun + 1276
4   CoreFoundation                	    0x7ff804c0ae3c CFRunLoopRunSpecific + 562
5   Foundation                    	    0x7ff805a68d4a -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 216
6   BetterTouchTool               	       0x106cfc1db -[SRRunLoopThread main] + 248
7   Foundation                    	    0x7ff805a61994 __NSThread__start__ + 1009
8   libsystem_pthread.dylib       	    0x7ff804b464e1 _pthread_start + 125
9   libsystem_pthread.dylib       	    0x7ff804b41f6b thread_start + 15

Thread 3:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib        	    0x7ff804b0997a mach_msg_trap + 10
1   libsystem_kernel.dylib        	    0x7ff804b09ce8 mach_msg + 56
2   CoreFoundation                	    0x7ff804c0d36d __CFRunLoopServiceMachPort + 319
3   CoreFoundation                	    0x7ff804c0b9f8 __CFRunLoopRun + 1276
4   CoreFoundation                	    0x7ff804c0ae3c CFRunLoopRunSpecific + 562
5   CFNetwork                     	    0x7ff8098357ec 0x7ff8095ec000 + 2398188
6   Foundation                    	    0x7ff805a61994 __NSThread__start__ + 1009
7   libsystem_pthread.dylib       	    0x7ff804b464e1 _pthread_start + 125
8   libsystem_pthread.dylib       	    0x7ff804b41f6b thread_start + 15

Thread 4:: com.apple.CFSocket.private
0   libsystem_kernel.dylib        	    0x7ff804b11d5a __select + 10
1   CoreFoundation                	    0x7ff804c34679 __CFSocketManager + 641
2   libsystem_pthread.dylib       	    0x7ff804b464e1 _pthread_start + 125
3   libsystem_pthread.dylib       	    0x7ff804b41f6b thread_start + 15

Thread 5:
0   libsystem_kernel.dylib        	    0x7ff804b0997a mach_msg_trap + 10
1   libsystem_kernel.dylib        	    0x7ff804b09ce8 mach_msg + 56
2   CoreFoundation                	    0x7ff804c0d36d __CFRunLoopServiceMachPort + 319
3   CoreFoundation                	    0x7ff804c0b9f8 __CFRunLoopRun + 1276
4   CoreFoundation                	    0x7ff804c0ae3c CFRunLoopRunSpecific + 562
5   CoreFoundation                	    0x7ff804c92dcb CFRunLoopRun + 40
6   MultitouchSupport             	    0x7ff810f1a0df mt_ThreadedMTEntry + 71
7   libsystem_pthread.dylib       	    0x7ff804b464e1 _pthread_start + 125
8   libsystem_pthread.dylib       	    0x7ff804b41f6b thread_start + 15

Thread 6::  Dispatch queue: cocoa.lumberjack.fileLogger
0   libsystem_kernel.dylib        	    0x7ff804b0c75e write + 10
1   Foundation                    	    0x7ff805a4dcc3 _NSWriteToFileDescriptorWithProgress + 239
2   Foundation                    	    0x7ff805a5a5fe __34-[NSConcreteFileHandle writeData:]_block_invoke + 67
3   Foundation                    	    0x7ff805a4db19 -[NSData(NSData) enumerateByteRangesUsingBlock:] + 105
4   Foundation                    	    0x7ff805a5a550 -[NSConcreteFileHandle writeData:] + 183
5   BetterTouchTool               	       0x1069cec73 -[DDFileLogger(Internal) lt_logData:] + 124
6   BetterTouchTool               	       0x1069ce79c -[DDFileLogger logMessage:] + 296
7   BetterTouchTool               	       0x1069d2c54 __16-[DDLog lt_log:]_block_invoke + 43
8   libdispatch.dylib             	    0x7ff80498e0cc _dispatch_call_block_and_release + 12
9   libdispatch.dylib             	    0x7ff80498f317 _dispatch_client_callout + 8
10  libdispatch.dylib             	    0x7ff804995432 _dispatch_lane_serial_drain + 955
11  libdispatch.dylib             	    0x7ff804995dfd _dispatch_lane_invoke + 366
12  libdispatch.dylib             	    0x7ff80499feee _dispatch_workloop_worker_thread + 753
13  libsystem_pthread.dylib       	    0x7ff804b42fd0 _pthread_wqthread + 326
14  libsystem_pthread.dylib       	    0x7ff804b41f57 start_wqthread + 15

Thread 7::  Dispatch queue: cocoa.lumberjack
0   libsystem_kernel.dylib        	    0x7ff804b0b0ea __ulock_wait + 10
1   libdispatch.dylib             	    0x7ff80498fb06 _dlock_wait + 45
2   libdispatch.dylib             	    0x7ff80498fd95 _dispatch_group_wait_slow + 43
3   BetterTouchTool               	       0x1069d2a87 -[DDLog lt_log:] + 459
4   BetterTouchTool               	       0x1069d10da __40-[DDLog queueLogMessage:asynchronously:]_block_invoke + 58
5   libdispatch.dylib             	    0x7ff80498e0cc _dispatch_call_block_and_release + 12
6   libdispatch.dylib             	    0x7ff80498f317 _dispatch_client_callout + 8
7   libdispatch.dylib             	    0x7ff804995317 _dispatch_lane_serial_drain + 672
8   libdispatch.dylib             	    0x7ff804995dfd _dispatch_lane_invoke + 366
9   libdispatch.dylib             	    0x7ff80499feee _dispatch_workloop_worker_thread + 753
10  libsystem_pthread.dylib       	    0x7ff804b42fd0 _pthread_wqthread + 326
11  libsystem_pthread.dylib       	    0x7ff804b41f57 start_wqthread + 15

Thread 8:
0   libsystem_pthread.dylib       	    0x7ff804b41f48 start_wqthread + 0

Thread 9:
0   libsystem_pthread.dylib       	    0x7ff804b41f48 start_wqthread + 0

Thread 10:
0   libsystem_pthread.dylib       	    0x7ff804b41f48 start_wqthread + 0


Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000109679600  rcx: 0x00007ff7b9ae4d18  rdx: 0x0000000000000000
  rdi: 0x0000000000000103  rsi: 0x0000000000000006  rbp: 0x00007ff7b9ae4d40  rsp: 0x00007ff7b9ae4d18
   r8: 0x00007ff7b9ae4be0   r9: 0x00007ff804b04fa1  r10: 0x0000000000000000  r11: 0x0000000000000246
  r12: 0x0000000000000103  r13: 0x0000003000000008  r14: 0x0000000000000006  r15: 0x0000000000000016
  rip: 0x00007ff804b1000e  rfl: 0x0000000000000246  cr2: 0x00000001096883ab
  
Logical CPU:     0
Error Code:      0x02000148 
Trap Number:     133


Binary Images:
    0x7ff804b08000 -     0x7ff804b3ffff libsystem_kernel.dylib (*) <8cc28466-fd2f-3c80-9834-9525b7beac19> /usr/lib/system/libsystem_kernel.dylib
    0x7ff804b40000 -     0x7ff804b4bfff libsystem_pthread.dylib (*) <b5454e27-e8c7-3fdb-b77f-714f1e82e70b> /usr/lib/system/libsystem_pthread.dylib
    0x7ff804a10000 -     0x7ff804a98fff libsystem_c.dylib (*) <e42e9d7a-03b4-340b-b61e-dcd45fd4acc0> /usr/lib/system/libsystem_c.dylib
    0x7ff804af2000 -     0x7ff804b07fff libc++abi.dylib (*) <7b800bb6-32e7-3597-b292-2c4da4c377b1> /usr/lib/libc++abi.dylib
    0x7ff8049d3000 -     0x7ff804a0cfff libobjc.A.dylib (*) <4d9b0dca-7151-3875-b98e-b255db8267a8> /usr/lib/libobjc.A.dylib
    0x7ff80498c000 -     0x7ff8049d2fff libdispatch.dylib (*) <1a04b380-76e4-3e4b-b0fc-9837533d021d> /usr/lib/system/libdispatch.dylib
    0x7ff804b8d000 -     0x7ff80508ffff com.apple.CoreFoundation (6.9) <93c48919-68af-367e-9a67-db4159bc962c> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7ff80d88c000 -     0x7ff80db7ffff com.apple.HIToolbox (2.1.1) <06fdecd6-9f69-397b-b1e2-a8226c0ba7ed> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    0x7ff807606000 -     0x7ff808495fff com.apple.AppKit (6.9) <06015263-62ac-3b08-a298-dc835c18452a> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
       0x1095f9000 -        0x109664fff dyld (*) <71febccd-d9dc-3599-9971-2b3407c588a8> /usr/lib/dyld
    0x7ff805a09000 -     0x7ff805dc5fff com.apple.Foundation (6.9) <e22e60bb-ab77-3120-862f-92fa74feffcf> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
       0x106419000 -        0x106ebcfff com.hegenberg.BetterTouchTool (3.874) <642737e7-a2af-3620-98c5-dd80cdaecc5a> /Applications/BetterTouchTool.app/Contents/MacOS/BetterTouchTool
    0x7ff8095ec000 -     0x7ff809a7bfff com.apple.CFNetwork (1335.0.3) <e9a42d7f-04b9-3d22-ace5-46a1c2ecace7> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x7ff810f15000 -     0x7ff810f4dfff com.apple.MultitouchSupport.framework (5460.1) <7616dad2-6d00-3c17-a503-2977c267ca8c> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 56
    thread_create: 0
    thread_set_state: 1424

VM Region Summary:
ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
Writable regions: Total=780.7M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=780.7M(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework              2560K       20 
Activity Tracing                   256K        1 
CG backing stores                 2160K        4 
CG image                          18.8M      527 
CG raster data                     212K        3 
ColorSync                          232K       28 
CoreAnimation                     75.9M      598 
CoreData                           464K        4 
CoreData Object IDs               4100K        2 
CoreGraphics                        12K        2 
CoreImage                           32K        2 
CoreServices                       624K        2 
CoreUI image data                 5576K       47 
Foundation                          80K        2 
Image IO                          4424K      122 
Kernel Alloc Once                    8K        1 
MALLOC                           263.2M      162 
MALLOC guard page                   64K       15 
MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
ObjC additional data                15K        1 
SQLite page cache                 4672K       73 
STACK GUARD                       56.0M       11 
Stack                             13.1M       12 
VM_ALLOCATE                       7608K      464 
__CTF                               756        1 
__DATA                            34.5M      590 
__DATA_CONST                      33.7M      398 
__DATA_DIRTY                      1804K      238 
__FONT_DATA                          4K        1 
__LINKEDIT                       660.8M       25 
__TEXT                           538.4M      607 
__UNICODE                          592K        1 
dyld private memory               1024K        1 
libnetwork                        1664K       24 
mapped file                      409.3M      190 
shared memory                      788K       17 
===========                     =======  ======= 
TOTAL                              2.5G     4197 
TOTAL, minus reserved VM space     2.1G     4197 



-----------
Full Report
-----------

{"app_name":"BetterTouchTool","timestamp":"2022-09-27 13:45:35.00 +0200","app_version":"3.874","slice_uuid":"642737e7-a2af-3620-98c5-dd80cdaecc5a","build_version":"2027","platform":1,"bundleID":"com.hegenberg.BetterTouchTool","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.6 (21G115)","incident_id":"BC64F6E3-3361-48AF-BFC7-F9F3DFAD6AC4","name":"BetterTouchTool"}
{
  "uptime" : 90000,
  "procLaunch" : "2022-09-27 13:43:50.2548 +0200",
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro15,2",
  "procStartAbsTime" : 90581424057659,
  "coalitionID" : 18954,
  "osVersion" : {
    "train" : "macOS 12.6",
    "build" : "21G115",
    "releaseType" : "User"
  },
  "captureTime" : "2022-09-27 13:45:35.1184 +0200",
  "incident" : "BC64F6E3-3361-48AF-BFC7-F9F3DFAD6AC4",
  "bug_type" : "309",
  "pid" : 44665,
  "procExitAbsTime" : 90686268890431,
  "cpuType" : "X86-64",
  "procName" : "BetterTouchTool",
  "procPath" : "\/Applications\/BetterTouchTool.app\/Contents\/MacOS\/BetterTouchTool",
  "bundleInfo" : {"CFBundleShortVersionString":"3.874","CFBundleVersion":"2027","CFBundleIdentifier":"com.hegenberg.BetterTouchTool"},
  "storeInfo" : {"deviceIdentifierForVendor":"DED7318B-DE7F-5FE0-BD89-73DBAD62859C","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.hegenberg.BetterTouchTool",
  "crashReporterKey" : "9F366A7F-0D3A-1CD6-D564-4004D321B916",
  "wakeTime" : 4506,
  "bridgeVersion" : {"build":"19P6067","train":"6.6"},
  "sleepWakeUUID" : "6C1FCB68-3B27-4B8E-AE4A-08D64F878228",
  "sip" : "enabled",
  "isCorpse" : 1,
  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
  "asi" : {"libsystem_c.dylib":["abort() called"]},
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Please tell me how I can help you troubleshooting this issue.

@Andreas_Hegenberg FYI this is still happening in latest alpha releases, with the same crash log. Please tell me if I can help in any way to troubleshoot this issue.

It seems BTT can't load your Shortcuts for some reason. Could you check whether BTT has permissions to control Shortcuts in System Settings => Security & Privacy => Privacy => Automations?

I'll check whether missing permissions could cause that crash - I haven't seen it on my machines yet.

I've just checked, I have Shortcuts Events but not Shortcuts. Do you know how I could trigger the Shortcuts permission request?

Also, since BTT successfully manages to list my Shortcuts when configuring the action (and not the button), are you sure it can be a permission issue?

This works fine:

Clicking this row leads to instant crash (this is a whole new trigger, the crash also occurs right after choosing it in the Select Trigger list):

if it works there it shouldn't be a permission error. Weird.

If possible, could you go to Help => Export Diagnostic Debug Information and send the result to andreas@folivora.ai? Maybe the BTT logs show what's going on

I've just sent them. Hopefully you'll get it, since the attachment was 15mo.

The crashlog looks like a specific group of Shortcuts is causing the issue :thinking: