[BTT 5.294 / macOS 15.6.1] Keyboard shortcuts no longer trigger (“SHORTCUT FETCH DISABLE”, Touch Bar disabled) — used to work before I got the trackpad working

Bugs or Unexpected Behavior
1

Hi,

Recently my BTT keyboard shortcuts stopped triggering. Trackpad gestures and other features seem fine, but keyboard shortcuts don’t fire at all. In the logs I see many SHORTCUT|SHORTCUT FETCH DISABLE lines and frequent Touch Bar state changes.

Important context: this used to work. The break seemed to happen right around the time I got the trackpad working again (gestures now run, but keyboard shortcuts don’t).

Environment

  • macOS 15.6.1
  • BetterTouchTool 5.294 (Setapp build)
  • Machine: Mac16,8
  • BTT language: fr-FR
  • iCloud sync: enabled (sync|using icloud drive)
  • Permissions look granted (Accessibility / Input Monitoring), but I sometimes see xw|not trusted → later xw|is trusted in logs.

Symptoms

  • None of my keyboard shortcuts execute.
  • Logs often show SHORTCUT FETCH DISABLE (sometimes 1/2/3) and Touch Bar messages like BTT|DISABLE8, disable & dismiss touch bar.
  • I also see SecureInput when System Settings is open:
2025/09/03 23:16:43:184|SEC|SecureInputActive com.apple.systempreferences
2025/09/03 23:16:46:183|SEC|SecureInputDisabled com.apple.systempreferences
  • BTT relaunches appear in logs: xw|BTTRelaunch call seems successfull.

Log snippet (condensed)

2025/09/03 23:12:29|SYS|macOS 15.6.1 / BTT 5.294 / Mac16,8
2025/09/03 23:12:47:562|SHORTCUT|SHORTCUT FETCH DISABLE 1
2025/09/03 23:13:28:935|SHORTCUT|SHORTCUT FETCH ENABLED
2025/09/03 23:13:49:897|SHORTCUT|SHORTCUT FETCH DISABLE 1
2025/09/03 23:13:50:106|SHORTCUT|SHORTCUT FETCH DISABLE 2
2025/09/03 23:16:43:184|SEC|SecureInputActive com.apple.systempreferences
2025/09/03 23:16:46:183|SEC|SecureInputDisabled com.apple.systempreferences
2025/09/03 23:16:48:539|xw|not trusted   → 23:16:58:781|xw|is trusted
2025/09/03 23:17:45:882|SHORTCUT|SHORTCUT FETCH ENABLED
2025/09/03 23:18:07:163|SHORTCUT|SHORTCUT FETCH DISABLE 1
2025/09/03 23:21:11:282|SHORTCUT|SHORTCUT FETCH DISABLE 1
2025/09/03 23:24:27:063|ASL|animate new settings segue / language fr-FR

What I’ve tried

  • Relaunch BTT (both via relaunch button and full quit/open).
  • Re-check Accessibility, Input Monitoring, Full Disk Access (System Settings → Privacy & Security).
  • Create a fresh, simple keyboard shortcut (e.g. ⌘⌥V → System action “Increase Volume”).
  • Toggle Keyboard features off/on inside BTT.
  • Quit apps that might enable Secure Input (System Settings, password managers, etc.).

Questions / leads

  1. What does SHORTCUT FETCH DISABLE precisely indicate? Temporary while certain BTT panels are open, or an error blocking the keyboard shortcut fetcher?
  2. Could the xw|not trusted → xw|is trusted transitions mean Accessibility rights are dropping and regaining, leaving shortcuts broken until the next relaunch?
  3. Can SecureInput (triggered by com.apple.systempreferences) block all BTT keyboard shortcuts even outside protected text fields?
  4. Is there a recommended reset for the keyboard component on BTT 5.294 / macOS 15 (e.g., “Restart Input Monitoring”, clearing specific prefs, or any advanced step)?
  5. Is there a more targeted keyboard diagnostics/logging flag I can enable to pinpoint the cause?

Thanks in advance for any pointers!

2

I guess something might be corrupted due to the experimental icloud sync.

The logs are ok - although "xw|not trusted" should never be logged if the app has Accessibility permissions. Possibly try to quit BTT and run this terminal command to reset the permissions database:

sudo tccutil reset All com.hegenberg.BetterTouchTool