Breaking shortcut flashed star symbol

Bugs or Unexpected Behavior
1

Using BetterTouch, I made "CMD + Shift + S" the shortcut trigger to launch Slack.

After realizing it overrode tons of native shortcuts in other apps (ex: "save as", share screen in Zoom, etc), I deleted the shortcut in BetterTouch, but it didn't remove the overriding.

Instead, everytime I press the shortcut, a star symbol flashed on the screen (pic below).

What I've tried

  • across all below steps, recreate workflow with this shortcut and delete them
  • updated from Mojave to Ventura
  • uninstall and reinstall BetterTouch
  • restart the machine
  • exploring BetterTouch file system

Please help :pray:

Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):
MacBook Keyboard and Magic Keyboard

Screenshots

Screenshot 2023-03-23 at 11.53.41
Screenshot 2023-03-23 at 11.53.412992×1934 666 KB

Device information:

  • Type of Mac: Pro M1 16 inches
  • macOS version: Ventura
  • BetterTouchTool version: 4.068
2

the star symbol seems to be a "SF Symbol" icon which is shown inside of a BTT "HUD" overlay. You have probably configured that to show when the trigger is executed.

This means you still have the cmd+shift+s trigger configured somewhere in BTT. Are you sure you checked all your configured Shortcuts for all apps you have configured in BTT?

3

This is such a quick reply! Thank you so much!

I'm sure there is not other BTT trigger. This was the 1st and only one I wrote. See below screenshot

image
image2076×1304 169 KB

The fishy thing is that this symbol appears even when BTT is uninstalled. Note that I uninstalled it twice, and picked "uninstall completely" each time.

image
image1438×1382 92.3 KB

4

Maybe you have another copy of BTT running. (Setapp version and non-setapp version maybe?)

5

Good question. I only ever installed it through SetApp. I uninstalled it once more. Still has this bug.

  • No trace of BTT in the application folder and its subfolders.
  • I also flushed my downloads in case it got installed there and didn't get moved to the applications folder.
  • I scouted around for hidden files but couldn't find anything.
  • In finder I searched "BetterTouchTool", "Better Touch Tool", "better touch", and "BTT" and got no result

Would you know the filename or filepath of this star so I could search for it specifically?

6

It's not an icon file, it is part of Apple's SF Symbols font. So you won't be able to search for it.

Did I understand correctly, this does happen while BTT is quit? If so that would mean it's not caused by BTT. However as it very much looks like a BTT HUD that would be quite weird. Can you check via Activity Monitor to make sure you have really quit any BetterTouchTool instances?

7

Thanks again for the help Andreas!

Got it. Your understanding is correct. Whichever the combination of installed and running it is, I get the bug.

I find nothing with Activity Monitor:

image
image2006×394 31.1 KB

image
image1998×270 29.1 KB

Also checked memory just in case. No result either

image
image1318×874 74.5 KB

Fun bug!

8

in that case what you are seeing is not caused by BetterTouchTool. Maybe Apple's Shortcutsapp can do similar overlays and you have configured it there?

Otherwise I would try to quit app after app to see which one causes this.

9

God bless you! You were right, it turns out it was a shortcut by Rewind.ai, which I installed at the same time as BTT, hence the confusion.

Thank you for the patience and the sheer speed of replies! Very nice experience :slight_smile: