Additional information (e.g. StackTraces, related issues, screenshots, workarounds, etc.):
when trying to open the application via Show Package Contents -> Contents -> MacOS -> BetterTouchTool, it seems to launch and work in the background, but doesn't really respond to given commands in it.
No crash reports were found so far in my computer for this app.
from what I've checked - after clean removal of BTT in my computer, and then installing the alpha version mentioned in the first post, BTT does manage to load (even though it shows error finding my trackpad), but as soon as I'm adding the license key or trying to install newer version (even after clean install), it just keep on failing to open the app.
From what I've found in the Console logs, I've seen that BTT is showing the following error: Unable to load Info.plist exceptions (eGPUOverrides)
also found the following as well: BUG IN CLIENT OF libsqlite3.dylib: database integrity compromised by API violation: vnode unlinked while in use: /Users/user/Library/Caches/com.hegenberg.BetterTouchTool/Cache.db-wal
I see that this error message is keep on showing as long as the BTT processes are running in the background and keep on crashing every few seconds.
When clicking on User Reports in the Console, it seems to be empty though..
is there anywhere else I should look for it in that case?
@ebest, these messages are normal, they should not be the issue.
Which alpha version do you mean? In general just install the latest version from https://folivora.ai/downloads (the recovery version on the blog post is only for people with expired licenses)
@JeffBTT this is a weird crashlog, is this the complete one?
Have you downloaded the latest version of BTT?
Also really make sure to delete BTT from System Preferences => Security & Privacy => Privacy => Accessibility (using the minus button) and then add it again.
If downloading the latest version and deleting from Accessibility don't work, please do the following:
1.) Run this terminal command: zip -r ~/Desktop/BetterTouchToolDebug.zip ~/Library/Application\ Support/BetterTouchTool
2.) Send the BetterTouchToolDebug.zip file which is now on your Desktop to andreas@folivora.ai
@Andreas_Hegenberg I’ve tried to install the latest version but it seems to fail when I’m opening it…
Any suggestions how or in which folder should I look for log files of it?
@ebest in general crashlogs are saved in the macOS console app under "User diagnostic reports".
Have you tried the other things I posted? (the accessibility settings and if that doesn't help sending me the zip)
OK, things are working as expected again. It seems there was also an entry in Full Disk Access, that needed to be removed and put back into place. Along with that and removing and replacing in Accessibility and reboot, things are back to normal.
My download of BetterTouchTool won't even open. Instead, my app Affinity Photo opens, which happens with about half of the software I try to download. Your other app, BetterSnapTool opened just fine. I checked my preferences for security, but BetterTouchTool is not on the list.
Sounds like something is really wrong with your machine, but it doesn't sound like it's related to BTT.
I have really no idea why macOS would open Affinity Photo if you start BetterTouchTool
Did you double click the downloaded app or did you use some sort of launcher?
Now a new problem. BetterSnapTool downloaded, but doesn't work. Then I tried Snap Areas then Create a New Snap Area and I get a pop up that says: "An Error Occurred. Sorry, BetterSnapTool was unable to get the dimensions of the currently active window. Please make sure the window that you want to use as template is currently active." ---- It was currently active (Chrome).
