BetterTouchTool is currently disabled

Describe the bug
BTT is launched but I can't use it.
I have a brand new licence since Monday. I had the message about my licence was expired so I've bought a new one.

There's an greyed out option in the menu saying "BetterTouchTool is currently disabled (see below)".

Below there's an option to check for the latest version and when I click on it, I'm told I'm up-to-date.



Device information:

  • Type of Mac: MacBook Pro 2017
  • macOS version: Catalina 10.15.3
  • BetterTouchTool version: 3.346 (1554)

Did you activate your new license already?

What happens if you go through the "Enable BTT for ..." menu item?

Hello Andreas,

Yes I did activate it.

What happens if you go through the "Enable BTT for ..." menu item?

That worked.

Maybe the message "BetterTouchTool is currently disabled (see below)" could be somehow more explicit?

Thank you for the support!

Same problem. Stopped today.

Hi @Andreas_Hegenberg

i'm trying to reach you out via email but haven't been replied yet. I have done a payment for BBT however I don't any email, it's 3 days ago.

Thanks for your attention.

Probably a typo in your email address. I‘m a few days behind emails but I’ll go through all of them this evening.

I still have 23 days to test, but i got this error too :frowning: