BetterTouchTool is currently disabled (see below)

Bug Reports
1

Hi there,

Happy user for a while, I now have to restart but almost each time my Mac go to sleep.
it looks it's broken for something like 3 weeks, even on the last version (4.317). It was fully functional before (priority helper was installed a while ago, etc) and I'm currently on Ventura (13.4).
Interestingly, when it happens, the setup panel (where I define actions for the trackpad), show no configured actions. Restarting btt restore full functionality.

When the problem occurs, the menu does not display those options :

  • restart btt
  • quit btt
    and the last entry in the menu is : "disable btt for"

Does there is anything I could collect that would help to troubleshoot ?

I've got a very simple setup, I don't mind to loose settings if this could help.

There is no crash as far as I see, and I'm using a MacBook Pro 14" M1 with the integrated trackpad as the only used features.

thanks in advance :slight_smile:

2

just checked :

  • restart btt after wake from sleep is checked
  • the priority helper is not installed any longer. just installed it back and restarted btt to check.

I'll report if this improve the situation.

3

mhh I can't tell too much from your logs, but I think somehow BTT is getting confused with your licenses.
You have one old license from 2016 and one new life time license. For some reason I think BTT still tries to access your 2016 license. That's probably a bug, I'll try to reproduce this here.

Could you try to delete the old license file manually and see whether that helps? The license files are located in ~/Library/Application Support/BetterTouchTool (go there via Finder => Go => Go to Folder, make sure to include the ~).

I would recommend to delete any file ending with .bttlicense. Afterwards you can import your current license again by double clicking the license file or clicking the activation link.

Also I would recommend to disable the experimental iCloud sync. It could also cause issues like this.

4

thanks for your reply.

Deleted the old license and deactivated cloud sync.

For now, the problem isn't happening any longer, I'll report in a few days.

Xavier.

5

I'm seeing this too occasionally during the last few weeks, currently running 4.318 on Sonoma 14.1.1.
I checked the ~/Library/Application Support/BetterTouchTool directory and I only see a single license there (which is also from 2016).
I had iCloud sync checked as well and now unchecked it. Lets see if this solves it...

Sebastian

6

what's likely made it for me, what to ensure that the process priority helper tool was installed. It was for a couple of years, but something likely uninstalled/deactivated it.

hope that may helps.

7

Thanks for the tip! I just checked and also needed to reinstall the helper tool.

Sebastian

8

tl;dr: I disabled cloud sync and it fixed the issue

I started having this problem recently as well.

  • I checked for extra license files, but none exist.
  • I deleted my license file and reactivated my license and it didn't fix the problem.
  • I've never used the helper tool, but I installed it anyway and it didn't fix the problem. I uninstalled it.
  • I don't use iCloud for sync, but I do use Dropbox. I unchecked "Enable Sync" and that seems to have done the trick. I've slept and waked my system a few times and things are still running great.
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