Better Snap Tool crashing regularly on MacOS 10.15.4 and 10.15.5

I think this is usually happening after waking from sleep.

I've been using Better Snap Tool for years with perfect reliability so this is a very surprising development.

Absolutely love this tool. Hope the bug can be fixed.

Describe the bug
Crash when giving a command after waking from sleep.

Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):
Usually a keyboard shortcut

Device information:

  • Type of Mac: MacBook Pro 13-inch 2019
  • macOS version: 10.15.5
  • BetterSnapTool 1.9.3

That's weird, I haven't had any crash reports for BetterSnapTool the last few months.
Could you check whether there is a crashlog in the macOS console app under "Crash Reports"?

Process: BetterSnapTool [2183]
Path: /Applications/BetterSnapTool.app/Contents/MacOS/BetterSnapTool
Identifier: com.hegenberg.BetterSnapTool
Version: 1.9.3 (24)
App Item ID: 417375580
App External ID: 834922875
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: BetterSnapTool [2183]
User ID: 503

Date/Time: 2020-05-28 11:09:52.482 -0700
OS Version: Mac OS X 10.15.5 (19F96)
Report Version: 12
Bridge OS Version: 4.5 (17P5290)
Anonymous UUID: 2C4E7DFE-0BEE-2F37-0F91-5000F06AA460

Sleep/Wake UUID: 320CE57F-0A1E-49E0-94DF-F323100A283F

Time Awake Since Boot: 1200 seconds
Time Since Wake: 180 seconds

System Integrity Protection: enabled

Crashed Thread: 4 Dispatch queue: com.apple.root.user-initiated-qos

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFString scoreAgainst:]: unrecognized selector sent to instance 0x6000004af360'
abort() called
terminating with uncaught exception of type NSException

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff39e04be7 __exceptionPreprocess + 250
1 libobjc.A.dylib 0x00007fff72a435bf objc_exception_throw + 48
2 CoreFoundation 0x00007fff39e83c77 -[NSObject(NSObject) __retain_OA] + 0
3 CoreFoundation 0x00007fff39d6944b forwarding + 1427
4 CoreFoundation 0x00007fff39d68e28 _CF_forwarding_prep_0 + 120
5 BetterSnapTool 0x000000010f8183f2 BetterSnapTool + 254962
6 BetterSnapTool 0x000000010f8190a3 BetterSnapTool + 258211
7 BetterSnapTool 0x000000010f819691 BetterSnapTool + 259729
8 BetterSnapTool 0x000000010f819764 BetterSnapTool + 259940
9 BetterSnapTool 0x000000010f819764 BetterSnapTool + 259940
10 BetterSnapTool 0x000000010f80f361 BetterSnapTool + 217953
11 libdispatch.dylib 0x00007fff73b91658 _dispatch_client_callout + 8
12 libdispatch.dylib 0x00007fff73b93818 _dispatch_continuation_pop + 414
13 libdispatch.dylib 0x00007fff73ba34be _dispatch_source_invoke + 2084
14 libdispatch.dylib 0x00007fff73b9f957 _dispatch_root_queue_drain + 326
15 libdispatch.dylib 0x00007fff73ba0097 _dispatch_worker_thread2 + 92
16 libsystem_pthread.dylib 0x00007fff73deb9f7 _pthread_wqthread + 220
17 libsystem_pthread.dylib 0x00007fff73deab77 start_wqthread + 15

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff73d2bdfa mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff73d2c170 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff39d88f85 __CFRunLoopServiceMachPort + 247
3 com.apple.CoreFoundation 0x00007fff39d87a52 __CFRunLoopRun + 1319
4 com.apple.CoreFoundation 0x00007fff39d86ece CFRunLoopRunSpecific + 462
5 com.apple.HIToolbox 0x00007fff389b5abd RunCurrentEventLoopInMode + 292
6 com.apple.HIToolbox 0x00007fff389b57d5 ReceiveNextEventCommon + 584
7 com.apple.HIToolbox 0x00007fff389b5579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
8 com.apple.AppKit 0x00007fff36ffd829 _DPSNextEvent + 883
9 com.apple.AppKit 0x00007fff36ffc070 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
10 com.apple.AppKit 0x00007fff36fedd7e -[NSApplication run] + 658
11 com.apple.AppKit 0x00007fff36fbfb86 NSApplicationMain + 777
12 com.hegenberg.BetterSnapTool 0x000000010f7db5b4 0x10f7da000 + 5556

Thread 1:
0 libsystem_pthread.dylib 0x00007fff73deab68 start_wqthread + 0

Thread 2:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff73d2bdfa mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff73d2c170 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff39d88f85 __CFRunLoopServiceMachPort + 247
3 com.apple.CoreFoundation 0x00007fff39d87a52 __CFRunLoopRun + 1319
4 com.apple.CoreFoundation 0x00007fff39d86ece CFRunLoopRunSpecific + 462
5 com.apple.CFNetwork 0x00007fff385c102a 0x7fff38577000 + 303146
6 com.apple.Foundation 0x00007fff3c4177a2 NSThread__start + 1064
7 libsystem_pthread.dylib 0x00007fff73def109 _pthread_start + 148
8 libsystem_pthread.dylib 0x00007fff73deab8b thread_start + 15

Thread 3:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff73d2bdfa mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff73d2c170 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff39d88f85 __CFRunLoopServiceMachPort + 247
3 com.apple.CoreFoundation 0x00007fff39d87a52 __CFRunLoopRun + 1319
4 com.apple.CoreFoundation 0x00007fff39d86ece CFRunLoopRunSpecific + 462
5 com.apple.AppKit 0x00007fff3719f144 _NSEventThread + 132
6 libsystem_pthread.dylib 0x00007fff73def109 _pthread_start + 148
7 libsystem_pthread.dylib 0x00007fff73deab8b thread_start + 15

Thread 4 Crashed:: Dispatch queue: com.apple.root.user-initiated-qos
0 libsystem_kernel.dylib 0x00007fff73d3233a __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff73deee60 pthread_kill + 430
2 libsystem_c.dylib 0x00007fff73cb9808 abort + 120
3 libc++abi.dylib 0x00007fff70f19458 abort_message + 231
4 libc++abi.dylib 0x00007fff70f0a8bf demangling_terminate_handler() + 262
5 libobjc.A.dylib 0x00007fff72a455a9 _objc_terminate() + 96
6 libc++abi.dylib 0x00007fff70f18887 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff70f18829 std::terminate() + 41
8 libdispatch.dylib 0x00007fff73b9166c _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff73b93818 _dispatch_continuation_pop + 414
10 libdispatch.dylib 0x00007fff73ba34be _dispatch_source_invoke + 2084
11 libdispatch.dylib 0x00007fff73b9f957 _dispatch_root_queue_drain + 326
12 libdispatch.dylib 0x00007fff73ba0097 _dispatch_worker_thread2 + 92
13 libsystem_pthread.dylib 0x00007fff73deb9f7 _pthread_wqthread + 220
14 libsystem_pthread.dylib 0x00007fff73deab77 start_wqthread + 15

Thread 5:
0 libsystem_pthread.dylib 0x00007fff73deab68 start_wqthread + 0

Thread 4 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000070000b95b000 rcx: 0x000070000b95a7b8 rdx: 0x0000000000000000
rdi: 0x000000000000483b rsi: 0x0000000000000006 rbp: 0x000070000b95a7e0 rsp: 0x000070000b95a7b8
r8: 0x000070000b95a680 r9: 0x000070000b95a850 r10: 0x000070000b95b000 r11: 0x0000000000000246
r12: 0x000000000000483b r13: 0x0000003000000008 r14: 0x0000000000000006 r15: 0x0000000000000016
rip: 0x00007fff73d3233a rfl: 0x0000000000000246 cr2: 0x00006000021da000

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133

Binary Images:
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0x7fff72a7d000 - 0x7fff72ab3ff7 libpcap.A.dylib (89.120.1) /usr/lib/libpcap.A.dylib
0x7fff72b37000 - 0x7fff72b4ffff libresolv.9.dylib (67.40.1) /usr/lib/libresolv.9.dylib
0x7fff72b51000 - 0x7fff72b95ff7 libsandbox.1.dylib (1217.120.7) <728BC15F-9A6C-3634-9427-60C01CB5A5D6> /usr/lib/libsandbox.1.dylib
0x7fff72b96000 - 0x7fff72ba8ff7 libsasl2.2.dylib (213.120.1) /usr/lib/libsasl2.2.dylib
0x7fff72ba9000 - 0x7fff72baaff7 libspindump.dylib (281.3) <0C3A8B48-DC31-3F61-B4CC-746157042D0E> /usr/lib/libspindump.dylib
0x7fff72bab000 - 0x7fff72d95ff7 libsqlite3.dylib (308.5) /usr/lib/libsqlite3.dylib
0x7fff72e89000 - 0x7fff72eb6ffb libssl.46.dylib (47.120.1) <6209494A-4AAD-344E-992C-03ACD2D4C402> /usr/lib/libssl.46.dylib
0x7fff72f38000 - 0x7fff72f69ff7 libtidy.A.dylib (17.1) /usr/lib/libtidy.A.dylib
0x7fff72f8b000 - 0x7fff72fe5ff8 libusrtcp.dylib (1880.120.4) /usr/lib/libusrtcp.dylib
0x7fff72fe6000 - 0x7fff72fe9ffb libutil.dylib (57) /usr/lib/libutil.dylib
0x7fff72fea000 - 0x7fff72ff7ff7 libxar.1.dylib (425.2) <943A4CBB-331B-3A04-A11F-A2301189D40B> /usr/lib/libxar.1.dylib
0x7fff72ffd000 - 0x7fff730dfff7 libxml2.2.dylib (33.3) <262EF7C6-7D83-3C01-863F-36E97F5ACD34> /usr/lib/libxml2.2.dylib
0x7fff730e3000 - 0x7fff7310bfff libxslt.1.dylib (16.9) <86FE4382-BD77-3C19-A678-11EBCD70685A> /usr/lib/libxslt.1.dylib
0x7fff7310c000 - 0x7fff7311eff3 libz.1.dylib (76) /usr/lib/libz.1.dylib
0x7fff73148000 - 0x7fff7314aff9 liblog_network.dylib (1880.120.4) <517AFC4A-A772-37E9-B212-00398E23C2EE> /usr/lib/log/liblog_network.dylib
0x7fff739cc000 - 0x7fff739d1ff3 libcache.dylib (83) /usr/lib/system/libcache.dylib
0x7fff739d2000 - 0x7fff739ddfff libcommonCrypto.dylib (60165.120.1) /usr/lib/system/libcommonCrypto.dylib
0x7fff739de000 - 0x7fff739e5fff libcompiler_rt.dylib (101.2) <652A6012-7E5C-3F4F-9438-86BC094526F3> /usr/lib/system/libcompiler_rt.dylib
0x7fff739e6000 - 0x7fff739efff7 libcopyfile.dylib (166.40.1) <40113A69-A81C-3397-ADC6-1D16B9A22C3E> /usr/lib/system/libcopyfile.dylib
0x7fff739f0000 - 0x7fff73a82fe3 libcorecrypto.dylib (866.120.3) <5E4B0E50-24DD-3E04-9374-EDA9FFD6257B> /usr/lib/system/libcorecrypto.dylib
0x7fff73b8f000 - 0x7fff73bcfff0 libdispatch.dylib (1173.100.2) <201EDBF3-0B36-31BA-A7CB-443CE35C05D4> /usr/lib/system/libdispatch.dylib
0x7fff73bd0000 - 0x7fff73c06fff libdyld.dylib (750.5) <7E711A46-5E4D-393C-AEA6-440E2A5CCD0C> /usr/lib/system/libdyld.dylib
0x7fff73c07000 - 0x7fff73c07ffb libkeymgr.dylib (30) <52662CAA-DB1F-30A3-BE13-D6274B1A6D7B> /usr/lib/system/libkeymgr.dylib
0x7fff73c08000 - 0x7fff73c14ff3 libkxld.dylib (6153.121.1) /usr/lib/system/libkxld.dylib
0x7fff73c15000 - 0x7fff73c15ff7 liblaunch.dylib (1738.120.8) <07CF647B-F9DC-3907-AD98-2F85FCB34A72> /usr/lib/system/liblaunch.dylib
0x7fff73c16000 - 0x7fff73c1bff7 libmacho.dylib (959.0.1) /usr/lib/system/libmacho.dylib
0x7fff73c1c000 - 0x7fff73c1eff3 libquarantine.dylib (110.40.3) /usr/lib/system/libquarantine.dylib
0x7fff73c1f000 - 0x7fff73c20ff7 libremovefile.dylib (48) /usr/lib/system/libremovefile.dylib
0x7fff73c21000 - 0x7fff73c38ff3 libsystem_asl.dylib (377.60.2) <1170348D-2491-33F1-AA79-E2A05B4A287C> /usr/lib/system/libsystem_asl.dylib
0x7fff73c39000 - 0x7fff73c39ff7 libsystem_blocks.dylib (74) <7AFBCAA6-81BE-36C3-8DB0-AAE0A4ACE4C5> /usr/lib/system/libsystem_blocks.dylib
0x7fff73c3a000 - 0x7fff73cc1fff libsystem_c.dylib (1353.100.2) <935DDCE9-4ED0-3F79-A05A-A123DDE399CC> /usr/lib/system/libsystem_c.dylib
0x7fff73cc2000 - 0x7fff73cc5ffb libsystem_configuration.dylib (1061.120.2) /usr/lib/system/libsystem_configuration.dylib
0x7fff73cc6000 - 0x7fff73cc9fff libsystem_coreservices.dylib (114) <3D0A3AA8-8415-37B2-AAE3-66C03BCE8B55> /usr/lib/system/libsystem_coreservices.dylib
0x7fff73cca000 - 0x7fff73cd2fff libsystem_darwin.dylib (1353.100.2) <6EEC9975-EE3B-3C95-AA5B-030FD10587BC> /usr/lib/system/libsystem_darwin.dylib
0x7fff73cd3000 - 0x7fff73cdafff libsystem_dnssd.dylib (1096.100.3) <0115092A-E61B-317D-8670-41C7C34B1A82> /usr/lib/system/libsystem_dnssd.dylib
0x7fff73cdb000 - 0x7fff73cdcffb libsystem_featureflags.dylib (17) /usr/lib/system/libsystem_featureflags.dylib
0x7fff73cdd000 - 0x7fff73d2aff7 libsystem_info.dylib (538) <851693E9-C079-3547-AD41-353F8C248BE8> /usr/lib/system/libsystem_info.dylib
0x7fff73d2b000 - 0x7fff73d57ff7 libsystem_kernel.dylib (6153.121.1) <84D09AE3-2DA8-3F6D-ACEC-DC4990B1A2FF> /usr/lib/system/libsystem_kernel.dylib
0x7fff73d58000 - 0x7fff73d9ffff libsystem_m.dylib (3178) <436CFF76-6A99-36F2-A3B6-8D017396A050> /usr/lib/system/libsystem_m.dylib
0x7fff73da0000 - 0x7fff73dc7fff libsystem_malloc.dylib (283.100.6) /usr/lib/system/libsystem_malloc.dylib
0x7fff73dc8000 - 0x7fff73dd5ffb libsystem_networkextension.dylib (1095.120.6) <6DE86DB0-8CD2-361E-BD6A-A34282B47847> /usr/lib/system/libsystem_networkextension.dylib
0x7fff73dd6000 - 0x7fff73ddfff7 libsystem_notify.dylib (241.100.2) <7E9E2FC8-DF26-340C-B196-B81B11850C46> /usr/lib/system/libsystem_notify.dylib
0x7fff73de0000 - 0x7fff73de8fef libsystem_platform.dylib (220.100.1) <736920EA-6AE0-3B1B-BBDA-7DCDF0C229DF> /usr/lib/system/libsystem_platform.dylib
0x7fff73de9000 - 0x7fff73df3fff libsystem_pthread.dylib (416.100.3) <77488669-19A3-3993-AD65-CA5377E2475A> /usr/lib/system/libsystem_pthread.dylib
0x7fff73df4000 - 0x7fff73df8ff3 libsystem_sandbox.dylib (1217.120.7) <20C93D69-6452-3C82-9521-8AE54345C66F> /usr/lib/system/libsystem_sandbox.dylib
0x7fff73df9000 - 0x7fff73dfbfff libsystem_secinit.dylib (62.100.2) /usr/lib/system/libsystem_secinit.dylib
0x7fff73dfc000 - 0x7fff73e03ffb libsystem_symptoms.dylib (1238.120.1) <25C3866B-004E-3621-9CD3-B1E9C4D887EB> /usr/lib/system/libsystem_symptoms.dylib
0x7fff73e04000 - 0x7fff73e1aff2 libsystem_trace.dylib (1147.120) /usr/lib/system/libsystem_trace.dylib
0x7fff73e1c000 - 0x7fff73e21ff7 libunwind.dylib (35.4) <253A12E2-F88F-3838-A666-C5306F833CB8> /usr/lib/system/libunwind.dylib
0x7fff73e22000 - 0x7fff73e57ffe libxpc.dylib (1738.120.8) <68D433B6-DCFF-385D-8620-F847FB7D4A5A> /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1655
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=596.7M resident=0K(0%) swapped_out_or_unallocated=596.7M(100%)
Writable regions: Total=623.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=623.2M(100%)

                            VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 256K 2
Activity Tracing 256K 1
CG image 1052K 10
CoreAnimation 1628K 43
CoreGraphics 8K 1
CoreServices 204K 1
CoreUI image data 984K 10
Foundation 4K 1
Image IO 8K 1
Kernel Alloc Once 8K 1
MALLOC 225.1M 69
MALLOC guard page 48K 12
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
Memory Tag 242 12K 1
Memory Tag 251 12K 1
SQLite page cache 64K 1
STACK GUARD 56.0M 6
Stack 10.5M 6
VM_ALLOCATE 80K 10
__DATA 28.1M 334
__DATA_CONST 20K 1
__FONT_DATA 4K 1
__LINKEDIT 388.4M 6
__OBJC_RO 32.2M 1
__OBJC_RW 1892K 2
__TEXT 208.2M 333
__UNICODE 564K 1
libnetwork 128K 8
mapped file 48.0M 22
shared memory 660K 19
=========== ======= =======
TOTAL 1.4G 906
TOTAL, minus reserved VM space 1.0G 906

System Profile:
Network Service: Wi-Fi, AirPort, en0
Boot Volume File System Type: apfs
Memory Module: BANK 0/ChannelA-DIMM0, 4 GB, LPDDR3, 2133 MHz, Micron, -
Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, LPDDR3, 2133 MHz, Micron, -
USB Device: USB 3.1 Bus
USB Device: Apple T2 Bus
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 51.1
Model: MacBookPro15,4, BootROM 1037.120.87.0.0 (iBridge: 17.16.15290.0.0,0), 4 processors, Quad-Core Intel Core i5, 1.4 GHz, 8 GB, SMC
Graphics: kHW_IntelIrisGraphics645Item, Intel Iris Plus Graphics 645, spdisplays_builtin
AirPort: spairport_wireless_card_type_airport_extreme, wl0: Feb 28 2020 15:26:30 version 16.20.192.27.3.6.77 FWID 01-f80dbb9b
Bluetooth: Version 7.0.5f6, 3 services, 27 devices, 1 incoming serial ports

Weird crash! Does this happen when you try to restore a saved window layout using a keyboard shortcut?

Yes that's exactly when it happens.

Also happens on my older Mac running MacOS 10.11

I think then I know what’s causing it. I’ll post a fixed build in this thread soon (will take a bit longer to appear in the Mac App Store). This also explains why there haven’t been any reports of this, the problematic code path is only executed in some very specific situations.

Thanks very much for great customer service and such a fantastic usability improvement tool!

I use this work laptop with three different external monitors depending on office and home settings and the keyboard shortcuts to save & restore window layouts is just a joy to use.

I think this beta should fix the issue, although I haven't been able to reproduce it here yet (only happens when BetterSnapTool can not identify app windows to restore with high enough certainty)

http://folivora.ai/releases/BetterSnapTool_1_9_5_beta.zip

(by the way, you might also want to try my other app BetterTouchTool - it offers an unlimited amount of saved window layouts and you can use it two years for free if you have bought BetterSnapTool)

1 Like

Thanks Andreas that seems to be working. No crashes when using keyboard shortcuts to restore window layouts.

Same here. If I'm editing some text and rpress cmd + z BetterTouchTool crashes.