Trackpad misfires

Bug Reports
1

Since I got my new Macbook Pro in November, I've been getting misfires (triggers when it isn't supposed to) on my Trackpad for the tipTap triggers (both cmd+1 and cmd+2). It stops when BTT is closed.

This happens in all apps, and is quite annoying!

I can happen about every 15 minutes. It only happens when I'm doing something on the Trackpad, but I can guarantee with 100% accuracy that it isn't me doing it on accident.

I'd try the alpha but can't find instructions anywhere on how to use it. Might be a good idea to include a link in the template here, if you're asking us to try it. Not sure if this is related, but although I own BTT I'm using the Setapp version for convenience.

Device information:

  • Type of Mac: Macbook Pro 2018
  • macOS version: Mojave latest (10.14.6 (18G87))
  • BetterTouchTool version: Version 3.206 (1379)

Additional information (e.g. StackTraces, related issues, screenshots, workarounds, etc.):
Only workaround is to close BTT.

2

Maybe BTT hasn't been tested as much with the latest trackpads...?

3

Any way we can track this bug down?

4

What kind of gestures have you assigned cmd+1 and cmd+2 to?
Possibly have a look at the live view (view => show live view), if there are any phantom touches, it could be a broken touchpad.

5

Hi Andreas :slight_smile:
I'll run this.. is there a log as well?

6

Is there a log I can send you? On my 15" laptop screen I can't keep the live view in front all the time.

7

The logs don't contain enough detail to be helfpul for such a case.

Tip taps do look VERY similar to scrolls in some cases, depending on your fingers and their position. Especially if you are just quickly flicking over the trackpad. Possibly I could add an option that waits before executing the tip tap to see whether a scroll happens (and cancels the tip tap in that case), however something like this is not yet included in BTT.

8

That would be much appreciated. I just switched to 3 finger tiptap w fix. Much less ergo but much better than random things clicking every 20 minutes!

9

I've only had one misfire in 5 days! Usually there would have been at least 15 by now. I don't find it ergonomic so I don't find myself using it as much but hoping 2 finger TipTap will get fixed one day :slight_smile: