# Reproducible Crash Accessing H@llo AI configuration **URL:** \ **Category:** Bugs or Unexpected Behavior\ **Created:** [July 20, 2026, 12:14am UTC](https://community.folivora.ai/t/reproducible-crash-accessing-h-llo-ai-configuration/47433 "2026-07-20T00:14:25Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![MannyCast](https://community.folivora.ai/letter_avatar_proxy/v4/letter/m/4af34b/32.png) [@MannyCast](https://community.folivora.ai/u/MannyCast)\ **Post date:** [July 20, 2026, 12:14am UTC](https://community.folivora.ai/t/reproducible-crash-accessing-h-llo-ai-configuration/47433/1 "2026-07-20T00:14:25Z")
**Note:** Before bug reporting, please make sure you have tried the **latest** (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS Console.app's "Crash Reports" section. * * * **Describe the bug** BetterTouchTool Setapp 6.639 crashes when opening H@llo AI configuration. The app throws NSInternalInconsistencyException because it cannot load nib BTTFormSystemPromptEditor . The resource is absent when searching the installed app bundle. A deep code-signature validation also fails because of com.apple.FinderInfo attached data in the embedded SoulverCore framework. * * * **Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):** * * * **Screenshots** If applicable, add screenshots to help explain your problem. (You can just paste or drag them here) * * * **Device information:** - Type of Mac: Macbook Pro M5 - macOS version: 26.5.2 - BetterTouchTool version: 6.639 * * * **Additional information (e.g. crash logs, related issues, etc.):** default 19:31:10.650291-0400 BetterTouchTool \*\*\* Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: '-[NSNib \_initWithNibNamed:bundle:options:] could not load the nib 'BTTFormSystemPromptEditor' in bundle NSBundle \ (loaded).' \*\*\* First throw call stack: ( 0 CoreFoundation 0x000000018b1351c0 \_\_exceptionPreprocess + 176 1 libobjc.A.dylib 0x000000018abbe91c objc\_exception\_throw + 88 2 CoreFoundation 0x000000018b1350b0 +[NSException exceptionWithName:reason:userInfo:] + 0 3 AppKit 0x000000018f53bba0 -[NSNib \_initWithNibNamed:bundle:options:] + 528 4 BetterTouchTool 0x00000001043f65a8 BetterTouchTool + 1582504 5 BetterTouchTool 0x00000001043f6c04 BetterTouchTool + 1584132 6 BetterTouchTool 0x00000001043f82cc BetterTouchTool + 1589964 7 BetterTouchTool 0x00000001043f9ec8 BetterTouchT\<…\> default 19:31:10.650490-0400 BetterTouchTool BTT unhandled exception: -[NSNib \_initWithNibNamed:bundle:options:] could not load the nib 'BTTFormSystemPromptEditor' in bundle NSBundle \ (loaded). default 19:31:11.103100-0400 ReportCrash ASI found [CoreFoundation] (sensitive) '\*\*\* Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: '-[NSNib \_initWithNibNamed:bundle:options:] could not load the nib 'BTTFormSystemPromptEditor' in bundle NSBundle \ (loaded).'' default 19:35:00.479269-0400 BetterTouchTool \*\*\* Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: '-[NSNib \_initWithNibNamed:bundle:options:] could not load the nib 'BTTFormSystemPromptEditor' in bundle NSBundle \ (loaded).' \*\*\* First throw call stack: ( 0 CoreFoundation 0x000000018b1351c0 \_\_exceptionPreprocess + 176 1 libobjc.A.dylib 0x000000018abbe91c objc\_exception\_throw + 88 2 CoreFoundation 0x000000018b1350b0 +[NSException exceptionWithName:reason:userInfo:] + 0 3 AppKit 0x000000018f53bba0 -[NSNib \_initWithNibNamed:bundle:options:] + 528 4 BetterTouchTool 0x00000001048ae5a8 BetterTouchTool + 1582504 5 BetterTouchTool 0x00000001048aec04 BetterTouchTool + 1584132 6 BetterTouchTool 0x00000001048b02cc BetterTouchTool + 1589964 7 BetterTouchTool 0x00000001048b1ec8 BetterTouchT\<…\> default 19:35:00.479409-0400 BetterTouchTool BTT unhandled exception: -[NSNib \_initWithNibNamed:bundle:options:] could not load the nib 'BTTFormSystemPromptEditor' in bundle NSBundle \ (loaded). ---
**Author:** ![Andreas\_Hegenberg](https://community.folivora.ai/user_avatar/community.folivora.ai/andreas_hegenberg/32/39221_2.png) [@Andreas\_Hegenberg](https://community.folivora.ai/u/Andreas_Hegenberg)\ **Post date:** [July 20, 2026, 6:59am UTC](https://community.folivora.ai/t/reproducible-crash-accessing-h-llo-ai-configuration/47433/2 "2026-07-20T06:59:56Z")
ah thanks, a file was missing from the setapp version. Will be fixed with next release.