# Key Sequence doesn't record typed letters (only records control, command, option, etc keys). App obtained through Setapp. **URL:** \ **Category:** Bugs or Unexpected Behavior\ **Tags:** keyboard\ **Created:** [July 9, 2019, 2:54am UTC](https://community.folivora.ai/t/key-sequence-doesnt-record-typed-letters-only-records-control-command-option-etc-keys-app-obtained-through-setapp/9560 "2019-07-09T02:54:37Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Bashar\_Rjoub](https://community.folivora.ai/user_avatar/community.folivora.ai/bashar_rjoub/32/6871_2.png) [@Bashar\_Rjoub](https://community.folivora.ai/u/Bashar_Rjoub)\ **Post date:** [July 9, 2019, 2:54am UTC](https://community.folivora.ai/t/key-sequence-doesnt-record-typed-letters-only-records-control-command-option-etc-keys-app-obtained-through-setapp/9560/1 "2019-07-09T02:54:37Z")
I am trying to create a typed key sequence, however "Key Sequence" doesn't record typed letters (e.g A 7 Y) (only records control, command, option, etc keys). App obtained through Setapp. MacBook Pro, OSX Mojave **Screenshots** If applicable, add screenshots to help explain your problem. (You can just paste or drag them here) ![image](https://community.folivora.ai/uploads/default/original/2X/3/32a02d20211f18d3ffa533c5d1a6bb8c0a1b1394.jpeg) **Device information:** - Type of Mac: Mid 2015 - macOS version: Mojave, 10.14.3 - BetterTouchTool version: 3.096 ---
**Author:** ![Andreas\_Hegenberg](https://community.folivora.ai/user_avatar/community.folivora.ai/andreas_hegenberg/32/39221_2.png) [@Andreas\_Hegenberg](https://community.folivora.ai/u/Andreas_Hegenberg)\ **Post date:** [July 9, 2019, 5:50am UTC](https://community.folivora.ai/t/key-sequence-doesnt-record-typed-letters-only-records-control-command-option-etc-keys-app-obtained-through-setapp/9560/2 "2019-07-09T05:50:26Z")
this probably means that either BTT doesn't have the accessibility permissions in system preferences -\> Security and Privacy or that some app enabled secure input and didn't disable it afterwards. Does the BetterTouchTool menubar item show a warning after clicking it in the menubar? ---
**Author:** ![Bashar\_Rjoub](https://community.folivora.ai/user_avatar/community.folivora.ai/bashar_rjoub/32/6871_2.png) [@Bashar\_Rjoub](https://community.folivora.ai/u/Bashar_Rjoub)\ **Post date:** [July 9, 2019, 6:28pm UTC](https://community.folivora.ai/t/key-sequence-doesnt-record-typed-letters-only-records-control-command-option-etc-keys-app-obtained-through-setapp/9560/3 "2019-07-09T18:28:54Z")
Hi, Permissions all set properly indeed. I suspected sandbox issues as this is an app within setapp. I have uninstalled setapp and installed standalone trial of bettertouchtool and all worked great. However, when I reverted back to setapp same problem occurred. ---
**Author:** ![Andreas\_Hegenberg](https://community.folivora.ai/user_avatar/community.folivora.ai/andreas_hegenberg/32/39221_2.png) [@Andreas\_Hegenberg](https://community.folivora.ai/u/Andreas_Hegenberg)\ **Post date:** [July 9, 2019, 6:51pm UTC](https://community.folivora.ai/t/key-sequence-doesnt-record-typed-letters-only-records-control-command-option-etc-keys-app-obtained-through-setapp/9560/4 "2019-07-09T18:51:11Z")
setapp doesn't have a sandbox 🤷‍♂️. I'd try to completely remove the permissions from System Preferences -\> Security and Privacy -\> Accessibility, then add the setapp version back there. ---
**Author:** ![Bashar\_Rjoub](https://community.folivora.ai/user_avatar/community.folivora.ai/bashar_rjoub/32/6871_2.png) [@Bashar\_Rjoub](https://community.folivora.ai/u/Bashar_Rjoub)\ **Post date:** [July 9, 2019, 7:07pm UTC](https://community.folivora.ai/t/key-sequence-doesnt-record-typed-letters-only-records-control-command-option-etc-keys-app-obtained-through-setapp/9560/5 "2019-07-09T19:07:14Z")
In fact I did try adding setapp permissions as you suggested but that did not help either. Actually, I forgot to mention that when I installed bettertouchtool I got the same problem and had to use AppCleaner to completely uninstall bettertouchtool. Then downloaded the trial and installed it, that solved the issue for me. ---
**Author:** ![balanceiskey](https://community.folivora.ai/letter_avatar_proxy/v4/letter/b/58f4c7/32.png) [@balanceiskey](https://community.folivora.ai/u/balanceiskey)\ **Post date:** [April 24, 2020, 10:07pm UTC](https://community.folivora.ai/t/key-sequence-doesnt-record-typed-letters-only-records-control-command-option-etc-keys-app-obtained-through-setapp/9560/6 "2020-04-24T22:07:09Z")
Hi there. I'm appearing to have the same issue as the OP. Please forgive my ignorance but your suggestions on resolving the issue aren't clear to me. **Can you please kindly confirm steps required to resolve this issue?** **I'll get us started, can you please confirm if I am correct and/or reply with edits/additions to my steps?** 1. disable BTT permissions in global OS system preferences accessibility settings, 2. save and export BTT settings, 3. uninstall BTT, 4. uninstall Setapp, 5. re-install Settapp, 6. re-install BTT, 7. provide BTT access in global OS systems preferences accessibility, 8. import BTT settings profile, 9. create new key sequence trigger. **Do I have this correct?** Hoping there is a more simply solution as this would definitely be a pain as it would also likely create issues for me with my already downloaded Setapp apps.