# Issues triggering shortcut from apple shortcuts app **URL:** \ **Category:** Bugs or Unexpected Behavior\ **Created:** [February 13, 2025, 3:20am UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287 "2025-02-13T03:20:41Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![andresk](https://community.folivora.ai/user_avatar/community.folivora.ai/andresk/32/36539_2.png) [@andresk](https://community.folivora.ai/u/andresk)\ **Post date:** [February 13, 2025, 3:20am UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/1 "2025-02-13T03:20:41Z")
## **Describe the bug** I have setup a shortcut on the shortcuts app on my mac that works when i click on it. I want to trigger it using a keyboard shortcut from better touch tool. However when i do the keyboard shortcut it does not trigger the shortcut. (Is there any way i could check some logs?) **Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):** Keyboard input * * * **Device information:** - Type of Mac: M1 Max - macOS version: 15.3 - BetterTouchTool version: (please post the exact version - not just "the latest one"): 5.160 * * * **Additional information (e.g. crash logs, related issues, etc.):** If I export the shortcut to dock, then launch it via the "launch app/file" action it does work as intended ---
**Author:** ![fortred2](https://community.folivora.ai/letter_avatar_proxy/v4/letter/f/e79b87/32.png) [@fortred2](https://community.folivora.ai/u/fortred2)\ **Post date:** [February 13, 2025, 3:37am UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/2 "2025-02-13T03:37:39Z")
Hi @andresk, could you share the Shortcut and the BTT trigger to help diagnose the issue? > [@andresk](#): > > Is there any way i could check some logs? You can find some log files here: `~/Library/Application Support/BetterTouchTool/Logs` ---
**Author:** ![andresk](https://community.folivora.ai/user_avatar/community.folivora.ai/andresk/32/36539_2.png) [@andresk](https://community.folivora.ai/u/andresk)\ **Post date:** [February 13, 2025, 3:52am UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/3 "2025-02-13T03:52:20Z")
The shortcut uses an api call with a sensitive API key so i've attached screenshots of the shortcut as well as the trigger in BTT ![Screenshot 2025-02-12 at 11.50.14 PM](https://community.folivora.ai/uploads/default/original/3X/6/c/6ca537c8b17ba95e26d9b106c83ad6d0cf291a07.jpeg) ![Screenshot 2025-02-12 at 11.50.59 PM](https://community.folivora.ai/uploads/default/original/3X/3/8/38ac2dfcd0187327648725504dbe54038cf802e6.jpeg) ![Screenshot 2025-02-12 at 11.51.01 PM](https://community.folivora.ai/uploads/default/original/3X/8/c/8c1a6ddac87c12beb4693b2d2c9ed7eedcfaaf20.jpeg) ---
**Author:** ![fortred2](https://community.folivora.ai/letter_avatar_proxy/v4/letter/f/e79b87/32.png) [@fortred2](https://community.folivora.ai/u/fortred2)\ **Post date:** [February 13, 2025, 4:20am UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/4 "2025-02-13T04:20:02Z")
If you go to System Settings and then → Privacy & Security → scroll down and then click on Automation → click on BetterTouchTool, do you see Shortcuts, Shortcut Events, System Events and your default browser (e.g. Chrome, Safari, Firefox, etc.) toggled on? ![image](https://community.folivora.ai/uploads/default/original/3X/9/d/9d17ec70b5206fd02345c4e0707184ce2510ee2e.png) Also, does your Apple Shortcut have sufficient permissions? Look under Shortcut Details → Privacy, what do you see? Do you see something like this? ![image](https://community.folivora.ai/uploads/default/original/3X/9/7/973369f33ec9a72f80763fa0d1b529d7ac18b39e.png) ---
**Author:** ![fortred2](https://community.folivora.ai/letter_avatar_proxy/v4/letter/f/e79b87/32.png) [@fortred2](https://community.folivora.ai/u/fortred2)\ **Post date:** [February 13, 2025, 4:23am UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/5 "2025-02-13T04:23:51Z")
Also, could you toggle on the "HUD Overlay – Show when shortcut is triggered" tick box in your Keyboard Shortcut trigger in BTT to confirm when it's being triggered? Similarly, could you add a "Show Notification" action as the first action in your Shortcut to confirm when it's triggered and starts executing? ---
**Author:** ![andresk](https://community.folivora.ai/user_avatar/community.folivora.ai/andresk/32/36539_2.png) [@andresk](https://community.folivora.ai/u/andresk)\ **Post date:** [February 13, 2025, 2:38pm UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/6 "2025-02-13T14:38:20Z")
> [@fortred2](#): > > If you go to System Settings and then → Privacy & Security → scroll down and then click on Automation → click on BetterTouchTool, do you see Shortcuts, Shortcut Events, System Events and your default browser (e.g. Chrome, Safari, Firefox, etc.) toggled on? Yes. I don't see the default browser however? It has never prompted me to use it - it just opens safari and that is ok on my end > [@fortred2](#): > > Also, does your Apple Shortcut have sufficient permissions? Look under Shortcut Details → Privacy, what do you see? Do you see something like this? Yes > [@fortred2](#): > > Also, could you toggle on the "HUD Overlay – Show when shortcut is triggered" tick box in your Keyboard Shortcut trigger in BTT to confirm when it's being triggered? > > Similarly, could you add a "Show Notification" action as the first action in your Shortcut to confirm when it's triggered and starts executing? I did do both to confirm that being triggered and indeed it was. I ended up "exporting" the shortcut to my dock and launching it using the "Open app" action instead using the same trigger and this way it works. But executing the shortcut directly is still not working ---
**Author:** ![Andreas\_Hegenberg](https://community.folivora.ai/user_avatar/community.folivora.ai/andreas_hegenberg/32/39221_2.png) [@Andreas\_Hegenberg](https://community.folivora.ai/u/Andreas_Hegenberg)\ **Post date:** [February 13, 2025, 2:44pm UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/7 "2025-02-13T14:44:25Z")
I don't have any idea why it wouldn't work, but two tests you can do: 1.) Does your shortcut run if you run it from terminal? `shortcuts run yourShortcutName` 2.) Does your shortcut run when called from Apple's Script Editor app? `tell application "Shortcuts Events" to run shortcut "Shortcut Name"` ---
**Author:** ![andresk](https://community.folivora.ai/user_avatar/community.folivora.ai/andresk/32/36539_2.png) [@andresk](https://community.folivora.ai/u/andresk)\ **Post date:** [February 13, 2025, 3:08pm UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/8 "2025-02-13T15:08:33Z")
Yes to both! But still not triggering if ran from btt 😅 ---
**Author:** ![andresk](https://community.folivora.ai/user_avatar/community.folivora.ai/andresk/32/36539_2.png) [@andresk](https://community.folivora.ai/u/andresk)\ **Post date:** [February 13, 2025, 3:10pm UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/9 "2025-02-13T15:10:20Z")
This is what the log say ```auto 2025/02/13 11:09:55:406|ASL|triggering action Run Shortcut from Shortcuts App - 62CBA9BB-DFBB-44F3-9962-43F1629E4FB7| 2025/02/13 11:09:55:406|SHORTCUT|running shortcut Today's journal| 2025/02/13 11:09:55:410|ASL|already replied 103| 2025/02/13 11:09:55:410|ASL|not triggering reply again| 2025/02/13 11:09:55:418|ASL|not refreshing root triggers because window is not visible| 2025/02/13 11:09:55:425|ASL|not refreshing root triggers because window is not visible| 2025/02/13 11:09:55:430|ASL|not refreshing root triggers because window is not visible| 2025/02/13 11:09:55:435|ASL|not refreshing root triggers because window is not visible| 2025/02/13 11:09:55:438|ASL|not refreshing root triggers because window is not visible| 2025/02/13 11:09:55:440|ASL|not refreshing root triggers because window is not visible| 2025/02/13 11:09:55:443|ASL|not refreshing root triggers because window is not visible| 2025/02/13 11:09:55:446|ASL|not refreshing root triggers because window is not visible| 2025/02/13 11:09:55:449|ASL|not refreshing root triggers because window is not visible| 2025/02/13 11:09:55:451|ASL|not refreshing root triggers because window is not visible| 2025/02/13 11:09:55:454|ASL|not refreshing root triggers because window is not visible| 2025/02/13 11:09:55:456|ASL|not refreshing root triggers because window is not visible| ``` ---
**Author:** ![Andreas\_Hegenberg](https://community.folivora.ai/user_avatar/community.folivora.ai/andreas_hegenberg/32/39221_2.png) [@Andreas\_Hegenberg](https://community.folivora.ai/u/Andreas_Hegenberg)\ **Post date:** [February 13, 2025, 3:10pm UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/10 "2025-02-13T15:10:20Z")
Maybe the problem is related to the single quote in the title? Anyhow if you want you can use either use the run terminal command or run apple script actions in BTT if the standard way doesn't work for whatever reason 🙂 ---
**Author:** ![andresk](https://community.folivora.ai/user_avatar/community.folivora.ai/andresk/32/36539_2.png) [@andresk](https://community.folivora.ai/u/andresk)\ **Post date:** [February 13, 2025, 3:12pm UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/11 "2025-02-13T15:12:01Z")
I've removed it and still nothing, i don't know if you saw but i shared what the logs say when i trigger the shortcut. I guess i'll just keep triggering it as an app - but i figured it would be worth it to you to try and figure it out why it won't work in case the issue persists on someone else 😅 ---
**Author:** ![Andreas\_Hegenberg](https://community.folivora.ai/user_avatar/community.folivora.ai/andreas_hegenberg/32/39221_2.png) [@Andreas\_Hegenberg](https://community.folivora.ai/u/Andreas_Hegenberg)\ **Post date:** [February 13, 2025, 3:12pm UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/12 "2025-02-13T15:12:40Z")
The logs look fine, seems like BTT is triggering correctly but the system ignores it for whatver reason. ---
**Author:** ![randalltrini](https://community.folivora.ai/user_avatar/community.folivora.ai/randalltrini/32/31513_2.png) [@randalltrini](https://community.folivora.ai/u/randalltrini)\ **Post date:** [January 15, 2026, 10:26pm UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/13 "2026-01-15T22:26:44Z")
I have a similar problem, but when I check the system settings there is no “shortcuts” item there at all, only “shortcut events” is that bad? I am running Sequoia. ---
**Author:** ![fortred2](https://community.folivora.ai/letter_avatar_proxy/v4/letter/f/e79b87/32.png) [@fortred2](https://community.folivora.ai/u/fortred2)\ **Post date:** [January 16, 2026, 1:30pm UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/14 "2026-01-16T13:30:15Z")
I don't know. I've had issues in the past triggering Apple Shortcuts via keyboard shortcuts. What I do instead is have a keyboard shortcut run a terminal command like so: `shortcuts run yourShortcutName`. This works reliably. ---
**Author:** ![randalltrini](https://community.folivora.ai/user_avatar/community.folivora.ai/randalltrini/32/31513_2.png) [@randalltrini](https://community.folivora.ai/u/randalltrini)\ **Post date:** [February 8, 2026, 1:45am UTC](https://community.folivora.ai/t/issues-triggering-shortcut-from-apple-shortcuts-app/42287/15 "2026-02-08T01:45:44Z")
Oooh…! I will try this for sure. Thanks @fortred2 !!!