How long it takes to receive my license?

Od_Syrup · September 17, 2020, 2:21am

I paid for the license via BTT remote in-app purchase yesterday,haven't received it yet.

Andreas_Hegenberg · September 17, 2020, 6:25am

Maybe you accidentally entered a wrong email? You can resend it by clicking the „Get License“ button in BTT Remote (on the top left)

Od_Syrup · September 17, 2020, 6:34am

I clicked “resend” yesterday but didn't get my license.This morning the "resend" button is gone,there's only descriptions in the "get BTT license"section.

Od_Syrup · September 18, 2020, 2:32am

I deleted and redownloaded the app, the resend button is back. I'm sure it's the right email address this time because I copy&paste it.But still haven't received the license yet

Andreas_Hegenberg · September 18, 2020, 11:59am

Can you try again? It looks like there was an issue with the email provider used for the BTT Remote licenses. I just switched to a different provider. Sorry for the issue!