Empty shortcut list and crash

Bugs or Unexpected Behavior
1

Hello! Just bought the perpetual license, but I can’t make a touch button work with shortcuts because the shortcut list is empty:

image
image1512×996 147 KB

Tried removing and re-adding all permissions from Automation section, but it didn’t work:

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image970×478 40 KB

When I click the favorite action “Run shortcuts from the Shortcut app”, the app crashes (see attached log):

crash.txt (54.9 KB)

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image950×742 89.5 KB

Using last alpha version (6.244) on macOS 26.3.

Thanks.

2

can you try running this script in the macOS script editor and tell me whether it outputs an error?

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image2554×1550 466 KB

s = Application("Shortcuts Events");
function listAll() {
  let array = [];
  try {
    for (let folder of s.folders()) {
      try {
        for (let shortcut of folder.shortcuts()) {
          try {
            array.push({
              name: shortcut.name(),
              color: shortcut.color(),
              folder: folder.name(),
            });
          } catch (e) {
            array.push({
              name: "Error2 while getting Shortcut",
              color: [0, 0, 0],
              folder: "Errors",
            });
          }
        }
      } catch (e) {}
    }
    for (let shortcut of s.shortcuts()) {
      try {
        if (!shortcut.folder()) {
          array.push({
            name: shortcut.name(),
            color: shortcut.color(),
            folder: "Uncategorized",
          });
        }
      } catch (e) {
        array.push({
          name: "Error1 while getting Shortcut.",
          color: [0, 0, 0],
          folder: "Errors",
        });
      }
    }
  } catch (e) {
    array.push({
      name: "Error3 while getting Shortcut",
      color: [0, 0, 0],
      folder: "Errors",
    });
  }
  return JSON.stringify(array);
}
listAll();
4

Thanks! Here it is:

"[{\"name\":\"Error3 while getting Shortcut\",\"color\":[0,0,0],\"folder\":\"Errors\"}]"
5

Ok there is definitely something preventing the script from retrieving your shortcuts.

You can try this script again? It might give a more detailed error:

const s = Application("Shortcuts Events");

function errorDetails(e) {
  try {
    return {
      message: String(e),
      name: e && e.name ? String(e.name) : "Error",
      line: e && e.line ? e.line : null,
      stack: e && e.stack ? String(e.stack) : null,
    };
  } catch (_) {
    return {
      message: "Could not stringify error",
      name: "Error",
      line: null,
      stack: null,
    };
  }
}

function listAll() {
  const array = [];
  const errors = [];

  try {
    for (const folder of s.folders()) {
      try {
        for (const shortcut of folder.shortcuts()) {
          try {
            array.push({
              name: shortcut.name(),
              color: shortcut.color(),
              folder: folder.name(),
            });
          } catch (e) {
            errors.push({
              stage: "reading shortcut inside folder",
              folder: safeName(folder),
              details: errorDetails(e),
            });
          }
        }
      } catch (e) {
        errors.push({
          stage: "reading shortcuts from folder",
          folder: safeName(folder),
          details: errorDetails(e),
        });
      }
    }

    for (const shortcut of s.shortcuts()) {
      try {
        let f;
        try {
          f = shortcut.folder();
        } catch (e) {
          errors.push({
            stage: "reading shortcut.folder()",
            shortcut: safeShortcutName(shortcut),
            details: errorDetails(e),
          });
          f = null;
        }

        if (f === null || f === undefined) {
          array.push({
            name: shortcut.name(),
            color: shortcut.color(),
            folder: "Uncategorized",
          });
        }
      } catch (e) {
        errors.push({
          stage: "reading top-level shortcut",
          shortcut: safeShortcutName(shortcut),
          details: errorDetails(e),
        });
      }
    }
  } catch (e) {
    errors.push({
      stage: "top-level",
      details: errorDetails(e),
    });
  }

  return JSON.stringify({
    shortcuts: array,
    errors: errors,
  }, null, 2);
}

function safeName(folder) {
  try {
    return folder.name();
  } catch (_) {
    return "(unknown folder)";
  }
}

function safeShortcutName(shortcut) {
  try {
    return shortcut.name();
  } catch (_) {
    return "(unknown shortcut)";
  }
}

listAll();
6

I uninstalled and installed BTT again and it started working. Would like me to run the script anyway? Thanks.

7

would be great, then maybe I can figure out what is wrong (in the latest builds I have added some workarounds which is probably why it works now, but these workarounds are not great)