I'm not sure but this might be related to the following:
Each time I want to start a new conversation if my initial message is overlapping with any existing initial messages of previous conversations, then when I press "Enter" to sent the message the message which is being sent is actually the one marked in the window.
For example I'm typing "what model are you", upon "Enter" a new conversation is started with the message "what model are you right now", which was selected as you can see in the screenshot.
Andreas,
I think that now each time I start new conversation, it is actually starting new conversation. Thanks.
But can you check this conversation, it is weird. Agent did not respond on my 1st message, but then it said it already replied conversation_709A8330-95CC-43D6-9349-3FDBB7723607.json (38.3 KB)
The below behavior is still the same. This is giving the impressing that the show/selected conversation will be continued, but in reality it is starting a new one.
Each time I want to start a new conversation if my initial message is overlapping with any existing initial messages of previous conversations, then when I press "Enter" to sent the message the message which is being sent is actually the one marked in the window.
For example I'm typing "what model are you", upon "Enter" a new conversation is started with the message "what model are you right now", which was selected as you can see in the screenshot.