BTT has completely stopped working on my Mac?

Bug Reports
1

Hello,
BTT seems to be dead on my system.
What I see:

  • The menubar launches and I can change configurations
  • I can quit or restart BTT
  • I can and have updated to the newest version, v. 3.332 1517
  • I can restart my mac and watch as BTT launches again, and have done so many times

No matter what I do, the touchbar stays as the Mac OS default touch bar.

About my Mac:

  • 2018 macbook pro
  • Mojave 10.14.6
  • BTT was installed w/ license in March 2019 and has been great since this issue started recently
  • I have not installed any new software or made any system changes
2

Maybe it's just hidden?

I recommend to set up a keyboard shortcut to quickly hide/unhide the Touch Bar BTT:

image
image1994×1630 325 KB

3

Thanks for the suggestion. I have created a shortcut as you suggested. When I invoke it, I only see one slight change: on the touchbar, the ESC key slightly blinks for a second. No other change.

4

If possible go to Help => Export Diagnostic Debug Information and send the result to andreas@folivora.ai, then I might be able to tell you what's wrong.

One thing that might be relevant, System Preferences => Keyboard should be set to App Controls:

image
image1560×1386 246 KB

5

THANK YOU!
FIXED!
I just checked System Preferences => Keyboard and discovered the setting had switched back to Expanded Control strip. Maybe reset during an OS update?

Again, thanks for the quick support.

6

I tried all of the steps above, but I cannot get BST to work at all, below are my Specs:

OS Catalina v10.15.3
Macbook Pro 13inch
3.1GHz i5
8GB SSD

Please help!

7

In case of BetterSnapTool try this: https://folivora.ai/blog/post/13010

Or reset all Bettersnaptool permissions with this terminal command:
tccutil reset All com.hegenberg.BetterSnapTool

8

Thank you so much!! I followed the directions in the URL post and it is working again! Thank you!