Big Sur 11.2.1 Broke BTT

Bug Reports
1

Hi all,
Newbie on the forum.

The Big Sur minor update a few days ago completely knee capped BTT.

All my shortcuts disappeared and I wasn't able to add any. I then noticed significant CPU usage and had to continually force quit BTT to the point where reboots with 'don't launch at login' didn't help so I had to uninstall BTT.

Is there something I should know? I miss my BTT!

Thanks,

Alex

Note: Before bug reporting, please make sure you have tried the latest (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS Console.app from the "User Diagnostic Reports" section.

Describe the bug
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Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):

Screenshots
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Device information:

  • Type of Mac:
  • macOS version:
  • BetterTouchTool version: (please post the exact version - not just "the latest one")

Additional information (e.g. StackTraces, related issues, screenshots, workarounds, etc.):

2

I don’t think there are any specific v11.2.1 issues I’m aware of.

Are you using the experimental Dropbox or iCloud sync? (if so try to disable that)

3

Thanks, turning off sync seems to have helped. I'm bummed that I lost all my shortcuts, but at least I can start again. Thanks!

4

There might be backups, you can try via Help -> Restore Settings From Backup“

Or are you maybe using Timemachine or some other backup system? If so you could also restore them from there.

5

Hi Andreas,

Thanks for the suggestion. I do have time machine. Can you tell me which file to restore?

Thanks!!!

Alex

6

You can restore the whole ~/Library/Application Support/BetterTouchTool folder (go there via Finder -> Go -> Go to Folder , make sure to include the ~

7

Thanks very much, Andreas. Tried that, and still no joy. Thanks so much for trying to help. I really appreciate it. I'm not going to spend any time finding them. I'll just recreate them. Thanks again!