Describe the bug
This came out of no where. I did not update macos nor did I update BBT. During boot, I just get a message that "BetterTouchTool quit unexpectedly."
Keep in mind, this was working since I got BTT, around 2017, with no issues whatsoever.
Things I tried:
Downloading different versions and trying to start - nothing
Acceessibility removing/readd - nothing
Trying different users, including guest - nothing.
Force quitting BTT instances.
The log is attached, please suggest any fixes. Your help is much appreciated.
Looks like some file system issue. Did you recently change your macOS username or something like this? Or did you encounter any hard drive issues?
Apparently this folder doesn't exist anymore or something like that:
~/Library/Application Support/BetterTouchTool (~is your user directory). The Library folder is hidden by default, in order to open it you need to use Finder => Go => Go to Folder => Enter ~/Library
There shouldn't be a com.hegenberg.BetterTouchTool file in Application Support - that belongs under ~/Library/Preferences/com.hegenberg.BetterTouchTool.plist
Could you post the output of this terminal command? ls ~/Library/Application\ Support/BetterTouchTool
Can you think of anything that might have deleted it? Does the rest of your application support folder look alright? (ls ~/Library/Application\ Support/
Directory looks fine with the rest of the programs. I've done a few configs with system files backups - but nothing too crazy to start deleting files. It seems only BTT is having issues, if they are related, which I doubt.
No sure where to go from here, downloading again? but I tried different version, something might be preventing file creation at Application Support?
Really weird I haven't encountered this before
Usually BTT tries to create that folder again if it is removed, but possibly it can't due to a file permission error.
Could you try if / what error you get when you try this terminal command?
Ok let me know if you find anything, I have no idea what could be the issue !
Just to be clear which ~ is not supposed to work, I just used it to quickly output the path of the home folder (there are probably better commands for that). In my case it returns "/Users/andreas not found "
My BTT is in a crashloop and I have changed username in the past. ApplicationSupport folder and prefferences plist files(2) exist in my folder structure.
For now I get the Unexpected Error, hit ok/cancel and then reopens.
Any suggestions?