BetterTouchTool Not Working After Upgrade

Hi everyone,

I've been using BetterTouchTool for a few weeks now and decided to purchase the 2-year license yesterday. After purchasing, the software interface prompted me to upgrade, which I did. I followed all the activation steps, but the software keeps prompting me to enable permissions, even though I have already done so.

Despite enabling the necessary permissions, the software still does not function correctly. The gestures and actions I previously set up are still visible in the interface, but none of them work.

Here are screenshots of the software interface and my system permissions: Could someone please help me resolve this issue? I have already checked the following:

  • Restarted BetterTouchTool and my Mac.
  • Rechecked and re-enabled all necessary permissions.
  • Ensured that BetterTouchTool is running in the background.

Thank you in advance for your assistance!

Best regards,


sounds like a permission problem.

First I'd try to delete BetterTouchTool from the list in the screenshot (delete it using the - button, deactivating it is not enough). Then add it back manually.

If that doesn't fix the issue, try to quit BTT and run this terminal command:

rm ~/Library/Preferences/com.hegenberg.BetterTouchTool.plist

当然,以下是用英语写的一段话:


Hi Andreas,

I have followed the steps you provided, but BetterTouchTool (BTT) still does not run properly. It continues to prompt me to open permissions, even though I have already confirmed that the permissions are enabled.

Here are the steps I took:

  1. Deleted and re-added BetterTouchTool from the Accessibility list in System Preferences.
  2. Ran the terminal command to delete the preference file:
    rm ~/Library/Preferences/com.hegenberg.BetterTouchTool.plist
    

The output of the terminal command was:
a1-6@1-6deMacBook-Pro ~ %

a1-6@1-6deMacBook-Pro ~ % rm ~/Library/Preferences/com.hegenberg.BetterTouchTool.plist

a1-6@1-6deMacBook-Pro ~ % rm ~/Library/Preferences/com.hegenberg.BetterTouchTool.plist

a1-6@1-6deMacBook-Pro ~ %

Could you please advise on what else I can do to resolve this issue?

Thank you for your help!

Best regards,